Customer Service Specialist (Part Time)

OneMain Financial; Fort Worth (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading financial company seeks a part-time Customer Service Specialist in Fort Worth, TX. The role involves resolving customer inquiries, updating account information, and maintaining high standards of service. Ideal candidates will have a high school diploma, relevant experience, and strong communication skills. Part-time flexibility offered with remote options.

Qualifications

• Must possess good verbal and written communication skills.
• 2+ years work experience is preferred.
• Self-starter, requiring minimal supervision.

Responsibilities

• Process calls from internal and external customers.
• Maintain accounts and update information.
• Provide explanations of programs, benefits, and policies.

Skills

Verbal communication

Written communication

Listening skills

Multi-tasking

Problem resolution

Education

High School Diploma or equivalent

Job description

Customer Service Specialist (Part Time) page is loaded

Customer Service Specialist (Part Time)

Apply locations Fort Worth, TX time type Part time posted on Posted 4 Days Ago job requisition id R2506-46464 Job Description

Customer Service Specialist (Part Time)

As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.

In the Role

The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:

• Processing calls from internal and external customers

• Maintaining accounts and updating information in various databases

• Providing an explanation of programs, benefits, and policies

• Tracking the reason for each call to ensure successful resolution

Requirements

• High School Diploma or equivalent

• 2+ years work experience.

• Must possess good verbal and written communication skills.

• Good listening skills and high degree of accuracy required

• Self-starter, requiring little or minimal supervision

• Must be able to handle multi-faceted tasks

• Ability to resolve difficult or pressure situations with minimal supervision

Preferred:

• Customer service experience, contact center experience preferred

Location: Fort Worth, TX Or Evansville, IN

Training Schedule: In person Training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeks

Part Time Schedule: Following training, the schedule for this part time 100% remote position will be Monday, Tuesday and Fridays, 10am to 3pm CST each day.

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.