Customer Service Specialist- Omaha

Hands Of Heartland Inc; Omaha (NE); On-site; USD 17,000 - 24,000; Full time

Job summary

Hands of Heartland Inc. is seeking a friendly Customer Services Specialist for our Omaha thrift store. You will greet customers, help them find items, and maintain a welcoming shopping environment.

You will handle sales at the register, process returns, and accept donations while ensuring accurate pricing and receipts. The role requires reliable, punctual teamwork and a passion for sustainable, affordable shopping.

Qualifications

• Experience in customer service, retail, or hospitality.
• High school diploma or equivalent preferred.
• Ability to multitask in a fast-paced environment.
• Comfortable handling cash and operating a POS.
• Reliable, punctual, and team-oriented.
• Interest in sustainability, secondhand shopping, or community-focused retail is a plus.

Responsibilities

• Greet customers, answer questions, assist with locating items, and offer product suggestions.
• Operate the cash register — process sales, returns, and exchanges, handling cash and card transactions.
• Maintain store appearance — keep floor clean, organized, and well-stocked; ensure merchandise is attractively displayed.
• Sort and process donations — inspect items, categorize, and prepare for pricing/display.
• Price merchandise according to store guidelines with clear tags.
• Assist with inventory rotation — restock shelves and manage back-room organization.
• Support loss-prevention by staying attentive and following store policies.
• Engage positively with donors — accept donations, provide receipts, express appreciation.
• Collaborate with team to meet daily goals and maintain smooth operations.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS system

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Thrift Store Full Time Sales Omaha, NE, US

At Hands of Heartland, we believe that people with developmental disabilities are people first. We at Hands of Heartland will always place the person before the program — striving daily to embody the message our name states.

Hands of Heartland is looking for a compassionate and caring individual to work with the people we support as a Customer Services Specialist in Omaha, NE.

What You'll Do:

The Customer Service Specialist at the Hand me Ups thrift store is the friendly, knowledgeable face of the shop. This role blends customer support, retail operations, and community engagement. This position will help shoppers find what they need, maintain an organized and welcoming store environment, and support the mission of sustainable, affordable shopping.

Essential Duties & Responsibilities

• Provide exceptional customer service — greet customers, answer questions, assist with locating items, and offer product suggestions.
• Operate the cash register — process sales, returns, and exchanges accurately; handle cash and card transactions.
• Maintain store appearance — keep sales floor clean, organized, and well-stocked; ensure merchandise is attractively displayed.
• Sort and process donations — inspect incoming items for quality, categorize them, and prepare them for pricing and display.
• Price merchandise according to store guidelines and ensure tags are clear and accurate.
• Assist with inventory rotation — move seasonal or overstock items, restock shelves, and help manage back-room organization.
• Support loss-prevention efforts by staying attentive on the sales floor and following store policies.
• Engage positively with donors — accept donations, provide receipts, and express appreciation.
• Collaborate with team members to meet daily goals and maintain smooth store operations.
• Other duties as assigned.

Education & Experience

• Experience in customer service, retail, or hospitality preferred.
• High school diploma or equivalent preferred

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable handling cash and operating a POS system.
• Reliable, punctual, and team-oriented.
• Interest in sustainability, secondhand shopping, or community-focused retail is a plus.
• Skilled in organization, time management, communication, and positive interpersonal skills.

Essential Functions/Physical Requirements

• Good hearing and visual skills; ability to bend, stoop, sit, stand, reach, and lift up to 50 pounds.

Other Requirements

• Must be at least 18 years old
• Must have a valid driver's license and auto insurance
• Must be able to pass all required background checks successfully

Shift and Hours

• Tuesday-Saturday, 9a-4p.

Pay

• Starting pay is $15 per hour. We pay more based on experience!

If this sounds like you, we would love to talk to you about working at Hands of Heartland.