Outside Sales - Customer Specialist - Merlo Energy

The Kendall Group, Inc.; Cincinnati (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

The Kendall Group, Inc. is seeking a Customer Specialist to build strong relationships with distributors, engineers, and end users while driving sales targets in the Cincinnati area.

You will promote products, assess client needs, and coordinate with internal teams to deliver solutions that meet customer requirements.

Qualifications

• 3 years of sales experience.
• Proficiency with MS Office (especially Excel).
• Mechanical aptitude and technical knowledge of institutional systems and applications.
• Excellent verbal and written communication; strong negotiating and sales planning skills.
• Ability to work cross-functionally with internal teams to meet targets.
• Highly organized and detail-oriented, with strong presentation skills.

Responsibilities

• Generate profitable orders and meet or exceed annual sales targets.
• Create and implement sales strategies for developing your assigned territory.
• Establish trust between Kendall Energy, manufacturers, and customers.
• Plan, organize, and execute field activities such as customer visits and surveys.
• Monitor quotations and maximize professional follow-up to drive sales.
• Analyze unconverted quotations and recommend improvements to reduce losses.
• Regularly review field activities and drive productivity and efficiency.
• Identify and convert sales opportunities into orders.
• Develop a deep understanding of customer base and market activities.

Skills

Sales experience

Negotiation

Presentation skills

Cross-functional collaboration

Time management

Education

High School Diploma or equivalent

Bachelor’s degree in engineering or business

Tools

MS Office

Job description

About The Kendall GroupThe Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.Why The Kendall Group?Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.Role Summary: Reporting to the Sales Manager, the Customer Specialist is a key member of the Merlo Sales team. The person in this role is responsible for establishing and nurturing relationships with distributors, engineers, and end users. This role involves promoting products or services, understanding client needs, and collaborating with internal teams to meet sales targets. Effective communication, market analysis, and strategic planning are crucial to drive business growth and ensure customer satisfaction.Exciting work you will do:The essential duties and responsibilities of the Customer Specialist position will consist of, but are not limited to, the following:Generate profitable orders and meet or exceed annual sales targetsCreate and implement sales strategies for developing your assigned territoryEstablish trust and confidence between Merlo Energy, manufacturers, and customersPlan, organize, and execute field activities such as customer visits and walk-about surveys to achieve maximum productivityMonitor all quotations and ensure professional follow-up to maximize salesAnalyze unconverted quotations, understand reasons for loss, and recommend improvementsRegularly review field activities and implement improvements to drive productivity and efficiencySearch for new prospects to expand the customer base and identify new sales opportunitiesDevelop a full understanding of your customer base and stay aware of market activities and competitorsIdentify and convert sales opportunities into ordersContinually upgrade product knowledge and selling techniques through training and self-studyApply product knowledge by making technical proposals and demonstrating benefits to customersPerform other duties as assignedCompetencies you possess:Service ExcellenceResults & ; Action OrientedAccountability & ; ResponsibilityUnderstanding Others & ; ListeningTeamwork & ; CollaborationPriority SettingProblem SolvingTime ManagementWhat you’ll need:Experience: 3 years of sales experienceEducation: High School Diploma or equivalentAnalytics/Computer Skills: Proficiency with MS Office (especially Excel); mechanical aptitude; technical knowledge of institutional systems and applicationsOrganization Skills: Highly organized; detail-orientedCross-functional Skills: Ability to work well cross-functionally; excellent customer service; strong presentation skillsCommunication Skills: Excellent verbal and written communication; strong negotiating and sales planning skillsPhysical, Mental & ; Visual Skills: Frequent sitting, driving, and vehicle entry/exit; ability to see, sit, stand, walk, talk, and hear; ability to stand for 8 hours; ability to climb stairs and step ladders, bend, stoop, crouch, and kneelPhysical Environment: Normal office environment with exposure to warehouse, fabrication settings, and moving equipmentTravel: Willing to travel up to 25% with minimal overnightDriver’s License: Must possess and maintain a valid driver’s licenseQualifications we prefer but don’t require:Bachelor’s degree in engineering or businessThe Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.