Customer Service Specialist Lingraphica

HelpfulRemote; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

HelpfulRemote is seeking a remote Customer Support Specialist to assist both prospects and existing customers for speech-generating devices. You will handle non-product inquiries, perform Tier 1 troubleshooting for apps, accounts, and devices, and communicate via calls, email, and chat while tracking trends in the CRM.

Preferred candidates have a bachelor’s degree, HubSpot/CRM experience, and Spanish fluency. Must reside in the USA and travel within the U.S.

Qualifications

• Two years of customer service experience.
• Excellent communication skills.
• Empathy for users with speech/language challenges.
• Proficiency with MS Office, VOIP, and Zoom.
• Bachelor's degree preferred; HubSpot/CRM experience helpful.
• Spanish fluency preferred.

Skills

Customer service

Communication

Empathy

Spanish language

Education

Bachelor's degree

HubSpot/CRM experience

Tools

Microsoft Office

VOIP

Zoom

Job description

This role supports prospects and existing customers of a company that provides speech-generating devices for people with communication impairments. The specialist handles non-product inquiries, resolves Tier 1 issues like basic troubleshooting for apps, accounts, and devices, and communicates across calls, email, and chat while tracking trends through CRM data.

Candidates need at least two years of customer service experience, strong communication skills, empathy when working with people who have speech or language challenges, and proficiency with Microsoft Office, VOIP, and Zoom. A bachelor's degree and HubSpot or CRM experience are preferred, as is Spanish fluency. Must reside in the USA.

This is a remote position performed from a home office with a reliable internet connection, requiring travel within the U.S. up to twice a year for in-person team meetings.

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