Business Analyst - Utilities Customer & Information Services

Pasco County, Inc; Land O' Lakes (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Pasco County is seeking a Business Analyst for Customer Information Services within the Utilities Services Branch. The role focuses on project management, budgeting, planning, procurement, implementation, and maintenance of information systems essential to utility operations.

The candidate will analyze and apply new information management technologies, coordinate with IT and other departments, and report progress to senior management. Strong supervision and utilities knowledge are required.

Qualifications

• Bachelor’s degree in business or related field is required.
• Six years of progressively responsible experience with business systems in the public sector.
• Supervisory experience is required.
• Experience in utilities services is required and preferred.

Responsibilities

• Manage CIS project and other information management systems including planning, procurement and maintenance.
• Liaise with IT department, clerk of circuit court's office, and other county departments for procurement and implementation.
• Provide project progress reports and presentations to senior management.

Skills

Project management

Business systems knowledge

Communication skills

Reading ordinances and regulations

Education

Bachelor's degree in business or related field

6 years progressively responsible experience in business systems (public sector)

Supervisory experience

Experience with utilities services

Tools

GIS

CMMS

LIMS

SCADA

Records management software

Job description

JOIN OUR TEAM AS A BUSINESS ANALYST - CUSTOMER INFORMATION SERVICES

Highly responsible utility services business systems analysis work with project management responsibilities for the budgeting, planning, selection, procurement, implementation, application, and maintenance of new information management systems and related enterprise-wide application software for the County's Utilities Services Branch.

Learns, analyzes, documents, and applies the new information management system, such as the Customer Information System (CIS) project and subsequent interrelated information-management applications and systems, as well as other utility business functional requirements as they relate to current business practices, policies, procedures, and guidelines for the Utilities Services Branch. Researches and evaluates new information system technologies and software for implementation within the Utilities Services Branch. Serves as the Utilities Services Branch liaison with the Information Technology Department, the Clerk of the Circuit Court's Office, and other County departments and outside agencies regarding procurement, implementation, and maintenance of the Utilities Services Branch information management systems. Provides project progress reporting and presentation to senior management and administration as required.

Performs project management duties for the CIS project and subsequent information management systems which include, but are not limited to, the following tasks: Maintains and tracks the CIS project plan for improved system delivery, task/milestone completion, and quality assurance. Attends all project meetings, demonstrations, and workshops related to the projects. Performs analytical work and prepare new business practices, policies, procedures, and guidelines in support of the utility CIS and subsequent other software applications across the Utilities Services Branch. Researches and evaluates new information system technologies and software for implementation within the Utilities Services Branch.

Performs related work as required.

• Knowledge of utility system operation.
• Ability to read and interpret ordinances, regulations, grants, and legislation as it pertains to the utility business.
• Ability to document, plan, develop, procure, implement, apply, and maintain new information management systems according to business policies and practices.
• Ability to budget, monitor, and acquire according to fiscal policy.
• Knowledge of service industry billing, collections, and customer relations experience with utilities service business practice applications.

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE: Graduation from a regionally accredited college or university with a Bachelor's Degree in business or a related field. Six (6) years' progressively responsible experience with business systems in the public sector. Supervisory experience required. Specific experience in the field of utilities services is required. Experience with web-based applications using Microsoft Windows and other application software required. Experience in the software applications for Geographic Information Systems (GIS), Computerized Maintenance and Work Management Systems (CMMS), Laboratory Information Management Systems (LIMS), Supervisor Control and Data Acquisition (SCADA), and records document management preferred.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license.

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida law.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

VETERANS' PREFERENCE: Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021