Customer Service Specialist II

AON PLC

Kalispell (MT)

On-site

USD 34,000 - 40,000

Full time

14 days+

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Benefits offered by this job

401(k) savings plan

employee stock purchase plan

long-term incentive awards

medical, dental and vision insurance

leaves of absence

paid time off with holidays

paid vacation 12 days

paid sick leave

short-term disability

long-term disability

health savings account

reimbursement accounts

life insurance and AD&D

personal insurance policies

adoption assistance

tuition assistance

commuter benefits

employee assistance program

Job summary

Aon is seeking a Customer Service Specialist in Kalispell, MT to support the Private Flood Insurance Program. Under moderate supervision, you will take inbound calls and assist with underwriting and processing documents in line with carrier agreements and state regulations.

You will collaborate with agents and carrier partners, verify data, explain technical concepts, and handle policies with underwriting components. This role offers growth within a respected risk management company.

Qualifications

1+ year of office and/or administrative background.
Typing speed of 40 WPM or higher.
Customer service experience, including telephone communication.
Able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT.
Strong organizational and interpersonal skills with attention to detail.
Proficient at alphanumeric data entry with accuracy and speed.
Prior insurance industry experience is helpful.

Responsibilities

Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations.
Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
Flex your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data.
Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers, and address questions regarding private products.
Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
Process flood insurance policies using web-based applications.

Skills

Customer service experience

Typing 40 WPM+

Office/administrative background

Strong organizational skills

Communication skills

Ability to work 8:00a-5:00p MDT or 9:0

Education

High School Diploma or GED

Job description

Posting Description

Aon is looking for a Customer Service Specialist

As a Customer Service Specialist you will contribute to the success of our Private Flood Insurance Program business. Not only will you become a valued team member, but you will also grow your skills with a revered company in the risk management industry.

What the day will look like:

Under moderate supervision, the Customer Service Specialist will be responsible for taking inbound calls along with underwriting and processing private flood insurance documents in accordance with our carrier agreements, surplus lines rules, and state regulations. Contact may be necessary with agents, other departments, or carrier partners via telephone, email, or fax in order to obtain the necessary information needed to process the transaction.

Job Responsibilities:

Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations.
Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions.
Flex your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data.
Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers, and address questions regarding private products.
Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance.
Process flood insurance policies using web-based applications.

Skills and experience that will lead to success:

1+ year of office and/or administrative background
Typing of 40 WPM+
Customer Service experience, including telephone communication, will be extremely beneficial
Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
Strong organizational and interpersonal skills with attention to detail
Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
Prior experience in the insurance industry will be helpful

Education:

High School Diploma or GED

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $33,500 to $40,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

A summary of all the benefits offered for this position: