Customer Service Specialist I

Csw; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Csw is seeking a full-time employee in Chicago or Joliet, IL, for effective communication with customers about shipment statuses and delivery schedules. The role involves coordinating logistics, resolving issues, and maintaining shipment records.

The ideal candidate should possess strong interpersonal and communication skills, proficiency in Microsoft Office, and be comfortable managing software databases. The pay range is between $48,000 - $60,000 annually depending on experience.

Qualifications

• Strong interpersonal skills and ability to communicate professionally.
• Proficient in Microsoft Office Suite and Google Drive.
• Comfortable using company software and databases.
• Proven ability to work effectively under pressure.

Responsibilities

• Communicate with customers regarding shipment status.
• Coordinate with dispatchers and drivers.
• Monitor transportation progress and resolve delays.
• Maintain accurate records of shipments and confirmations.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Bilingual in Korean and English

Proficient in Microsoft Office Suite

Job description

Location: Chicago, IL or Joliet, IL

Employment Type: Full-Time

Responsibilities

• Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
• Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
• Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
• Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
• Handle customer complaints or concerns in a professional manner and provide effective solutions.
• Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
• Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
• Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
• Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

Preferred Qualifications

• Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
• Comfortable using company software and databases to manage communications with drivers and customers.
• Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills with a demonstrated ability to analyze issues and implement solutions.
• A reliable team player with a collaborative and customer‑first mindset.
• Bilingual in Korean and English.

The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.