Customer Service Specialist I

Cornerstone Wireless, LLC.; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Cornerstone Wireless, LLC. is seeking an organized Shipping Coordinator in Chicago, IL to enhance logistics efficiency and customer satisfaction. Key responsibilities include communicating with customers about shipment statuses, coordinating deliveries with drivers, and managing transportation documentation.

The ideal candidate will possess strong interpersonal skills, proficiency in Microsoft Office, and the ability to work effectively under pressure. A bilingual proficiency in Korean and English is preferred. The position offers a competitive annual salary ranging from $48,000 to $60,000.

Qualifications

• Strong interpersonal skills for effective communication.
• Proficient in Microsoft Office and comfortable with company software.
• Able to work under pressure and manage shifting priorities.

Responsibilities

• Communicate with customers about shipment status.
• Coordinate with dispatchers and drivers for timely deliveries.
• Handle customer complaints professionally.

Skills

Interpersonal skills

Communication (English)

Problem-solving

Time management

Bilingual (Korean and English)

Tools

Microsoft Office Suite

Google Drive

Job description

Responsibilities

• Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
• Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
• Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
• Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
• Handle customer complaints or concerns in a professional manner and provide effective solutions.
• Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
• Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
• Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
• Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

Preferred Qualifications

• Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
• Comfortable using company software and databases to manage communications with drivers and customers.
• Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills with a demonstrated ability to analyze issues and implement solutions.
• A reliable team player with a collaborative and customer‑first mindset.
• Bilingual in Korean and English.

The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experience, qualifications, and skills.

Equal Employment Opportunity

As set forth in Cornerstone Wireless, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.