Customer Service Specialist: Home Healthcare Intake

Rotech Healthcare; Denton (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

Medical, prescription, dental, and/or/

401(k) and retirement benefits

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You’ll be the first contact for patients and referral sources, ensuring accurate intake and seamless coordination of durable medical equipment and respiratory services. Typical hours Monday–Friday 8:00 AM–5:00 PM with potential on-call duties and travel to patient homes as needed.

Qualifications

• Experience in home healthcare, medical billing, or patient intake preferred.
• Education requirements per federal/state law or contract may apply.
• Valid driver’s license in state of residence with a clean driving record if applicable.

Responsibilities

• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• May cover on-call, drive a company vehicle, and make home deliveries.

Skills

Communication skills

Teamwork

Time management

Attention to detail

Problem solving

Verbal and written English

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment familiarity

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You’ll be the first contact for patients and referral sources, ensuring accurate intake and seamless coordination of durable medical equipment and respiratory services. Typical hours Monday–Friday 8:00 AM–5:00 PM with potential on-call duties and travel to patient homes as needed.