Customer Service Specialist (Fully Remote)

Vail Health; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Parental leave

Wellness programs

Job summary

Vail Health is seeking a Customer Service Associate to support patient accounts in our Colorado hospital setting. In this role you will verify balances, take payments, process mail and refunds, and document all activity to ensure accurate records.

You will handle calls, voicemails, and walk-in visits, aiming to resolve issues quickly while maintaining compassionate communication. The position offers competitive wages and comprehensive benefits.

Qualifications

• One year of health care experience preferred, but not required.
• Strong communication and problem-solving skills.

Responsibilities

• Verify patient account balances, take and enter payments, and process mail and refunds.
• Document all account activity and collaborate with team members for resolution.
• Handle 95% of calls presented to the Customer Service Call Center queue.

Skills

Healthcare experience

Communication skills

Problem-solving

Job description

• This position enhances patient satisfaction by resolving complaints and processing payments.
• You'll handle phone calls, voicemails, and walk-in patients to resolve account issues.

What You'll Do:

• Verify patient account balances, take and enter payments, and process mail and refunds.
• Document all account activity and collaborate with team members for resolution.
• Handle 95% of calls presented to the Customer Service Call Center queue.

What We Offer:

• Competitive hourly wages and comprehensive health benefits.
• Paid time off up to five weeks in your first year, plus parental leave and wellness programs.

Qualifications:

• One year of health care experience preferred, but not required.
• Strong communication and problem-solving skills.

Vail Health

Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.