Customer Service Specialist

Vail Health Private; United States; Remote; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive wages

Parental leave (4 weeks paid)

Housing programs

Childcare reimbursement

Medical

Vision

Tuition assistance

Student loan repayment

Specialty certification reimbursement

Annual supplemental educational funds

Up to five weeks PTO in first year

403(b) retirement plan with matching

Life insurance

Disability insurance

Wellbeing reimbursement

Job summary

Vail Health is seeking a dedicated customer service professional to support patient accounts from a remote setting. You will handle calls, voicemails, correspondence, and payments, ensuring accurate entry into the patient accounting system and maintaining high satisfaction levels.

Ideal candidates have at least one year of healthcare experience, with strong communication and collaborative skills to resolve account issues efficiently. Remote roles may require travel to Colorado for onboarding.

Qualifications

• One year of health care experience preferred, either with a physician, a hospital, or in admissions.

Responsibilities

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
• Verify patient account balances, take payments, enter payments into system.
• Communicate and collaborate with team members for account resolution.
• May process mail and patient refunds, as well as perform cash posting, billing and patient follow-up.
• Handle 95% of calls presented to individual Customer Service Call Center queues.
• Fully document account activity in patient accounting system.

Skills

Customer service

Healthcare experience

Phone support

Tools

Billing system

Job description

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here .

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:

Enhance patient satisfaction through resolution of complaints, responding to correspondence, and/or processing payments and refunds.

What you will do:

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
• Verify patient account balances, take payments, enter payments into system.
• Communicate and collaborate with team members for account resolution.
• May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
• Handle 95% of calls presented to individual Customer Service Call Center queues.
• Fully document account activity in patient accounting system.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• One year of health care experience preferred, either with a physician, a hospital, or in admissions.

Education:

• N/A

License(s) and Certification(s):

• N/A

Benefits at Vail Health (Full Time) Include:

• Competitive Wages & Family Benefits:
  • Competitive wages
  • Parental leave (4 weeks paid)
  • Housing programs
  • Childcare reimbursement
• Medical
• Vision
• Educational Programs:
  • Tuition Assistance
  • Existing Student Loan Repayment
  • Specialty Certification Reimbursement
  • Annual Supplemental Educational Funds
• Paid Time Off:
  • Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
  • 403(b) Retirement plan with immediate matching
  • Life insurance
  • Short and long-term disability
• Recreation Benefits, Wellness & More:
  • Up to $1,000 annual wellbeing reimbursement
  • Recreation discounts
  • Pet insurance

The posted salary range for this position is the anticipated hiring range in Colorado and will be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions which influence the offer a candidate receives.

Hourly Pay:

$20.30 - $24.19 USD