Customer Service Specialist Front Desk

AdventHealth; Overland Park (KS); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Shawnee Mission, KS is seeking an administrative professional to support patient scheduling and billing operations. This role handles confidential medical records, routes calls, and maintains filing systems across locations such as Shawnee Mission and Overland Park.

The position is full-time with day shift, 8:00am–5:00pm, performing clerical and customer service duties while ensuring compliance with regulations. Benefits start on day one and you can grow within the ministry.

Qualifications

• Demonstrated customer service skills required.
• Ability to communicate effectively over the phone and in person.
• General clerical skills required (filing, mail, scheduling).

Responsibilities

• Schedule patient appointments and collect payments.
• Maintain confidentiality of medical records and sensitive information.
• Process and distribute mail and manage interoffice communications.
• Perform daily reconciliation of payments and adjustments.
• Operate office equipment (phone systems, copiers, computers, fax, calculators).
• Answer and route phone calls with timely, accurate messages.

Skills

Customer service skills

Phone communication

In-person communication

General clerical skills

Education

High School Diploma

Associate degree

Graduate of a technical school

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

9100 W 74TH ST

City:

SHAWNEE MISSION

State:

Kansas

Postal Code:

66204

Job Description:

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Locations: Shawnee Mission, KS (Multiple Medical Disciplinary available)

South Overland Park

Prairie Star (HWY 7 and 95th Street)

Schedule: Full-Time
Shift: Days Mon-Fri

Hours: 8:00am to 5:00pm

Knowledge, Skills, and Abilities:

• Demonstrated customer service skills [Required]
• Ability to communicate effectively over the phone and in person [Required]
• General clerical skills [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• or Graduate of a Technical School

Work Experience:

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]1+ work experience [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.06 - $27.29

Applications are accepted on an on-going basis

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.