Consumer Access Specialist Birth Center Full-Time Days

AdventHealth; Shawnee (KS); Sur place; USD 24 000 - 39 000; Plein temps

Avantages offerts par ce poste

Benefits from Day One: Medical, Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Résumé du poste

AdventHealth is seeking a Birth Center admissions specialist in Shawnee Mission, Kansas. You will perform Medicare compliance reviews, determine patient financial responsibility, and manage pre-authorizations and patient registration to ensure smooth, compliant access to services.

Strong customer service, bilingual English/Spanish, and healthcare revenue cycle experience are valued. This full-time day-shift role offers day-one benefits and opportunities for career development within AdventHealth.

Qualifications

• Customer service experience in healthcare preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of HIPAA and patient privacy.

Responsabilités

• Perform Medicare compliance reviews and ABN notices.
• Create estimates for patient financial responsibility and collect payments.
• Coordinate with utilization management for pre-authorization and provide logistics info.
• Contacts insurance companies to verify eligibility and obtain pre-authorizations.
• Register patients for all services with accurate demographic and insurance data.
• Provide coverage during shifts and facilitate communication between departments.
• Attend department meetings and support PBX and cashiering tasks.

Connaissances

Customer service

Bilingual English/Spanish

Communication

HIPAA compliance

Formation

Associate degree (Preferred)

High School Diploma (Required)

Outils

Microsoft Office

EMR system

Description du poste

Our Promise To YouJoining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

Our Promise To YouJoining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

ScheduleFull time

ShiftDay (United States of America)

Address9100 W 74TH ST

CitySHAWNEE MISSION

StateKansas

Postal Code66204

Job DescriptionBirth Center

Full Time Days7:00am - 3:30pm

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed. Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Knowledge, Skills, And Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computer, fax machine, printer, and scanner
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively, both verbally and written
• Ability to adapt in ever-changing healthcare environment
• Ability to follow complex instructions and procedures, with a close attention to detail
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Knowledge of computer programs and electronic health record programs
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual – English/Spanish
• Experience in Customer Service related field
• Exceptional customer service skills
• Advanced understanding of insurance knowledge and benefits
• Advanced understanding of hospital electronic medical report (EMR) system
• Intermediate medical terminology

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field Of Study

• N/A

Work Experience

• 1+ customer service [Preferred]
• 1+ relevant healthcare [Preferred]
• 1+ revenue cycle [Preferred]

Additional Information

• N/A

Licenses And Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

• Physical Requirements - https://tinyurl.com/23km2677

Pay Range$17.57 - $28.12

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.