Customer Service Specialist – Fast-Paced Help & Growth

APCO Holdings; North Carolina; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Paid time off and company holidays

Career growth opportunities

Collaborative team environment

Job summary

APCO Holdings is seeking a Customer Service Representative to be the voice of APCO, helping customers, dealers, agents, and repair facilities with information and support. You will uphold the high standards of service expected by our partners.

You’ll thrive as a strong communicator, handling a high volume of calls with patience and professionalism while documenting interactions across systems. The role offers growth opportunities within a collaborative team.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience (call center experience preferred).
• Ability to navigate computer systems and maintain accurate documentation; strong verbal and written communication.

Responsibilities

• Handle a high volume of inbound calls with strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department.
• Maintain accurate documentation in company systems.
• Communicate with stakeholders to ensure a smooth claims experience.
• Monitor call queues and ensure agent availability.
• Anticipate customer needs and deliver professional, empathetic solutions.

Skills

Strong verbal communication

Strong written communication

Customer service experience

Navigate computer systems

Education

High school diploma or equivalent

Tools

CRM systems

Job description

APCO Holdings is seeking a Customer Service Representative to be the voice of APCO, helping customers, dealers, agents, and repair facilities with information and support. You will uphold the high standards of service expected by our partners.

You’ll thrive as a strong communicator, handling a high volume of calls with patience and professionalism while documenting interactions across systems. The role offers growth opportunities within a collaborative team.