Customer Care Specialist — High-Volume Support

APCO Holdings; Ponte Vedra Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive medical, dental, and vis

401(k) with company match

Paid time off and company holidays

Opportunities for career growth

Collaborative team environment

Job summary

APCO Holdings seeks a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support promptly and professionally. Your role helps ensure every interaction reflects the high service standard expected by our partners.

You will work across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support APCO's growth and client relationships.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience (call center experience preferred).
• Ability to navigate computer systems and maintain accurate documentation.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls while maintaining strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department when needed.
• Maintain accurate and consistent documentation in company systems.
• Communicate with key stakeholders to ensure a smooth and positive claims experience.
• Monitor call queues and maintain agent availability through proper system usage.
• Anticipate customer needs and deliver solutions with professionalism and empathy.

Skills

Customer service experience

Strong verbal communication

Strong written communication

Ability to navigate computer systems

Education

High school diploma or equivalent

Job description

APCO Holdings seeks a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support promptly and professionally. Your role helps ensure every interaction reflects the high service standard expected by our partners.

You will work across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support APCO's growth and client relationships.