Customer Service Specialist: Earn $40k–$70k + Growth

Guild-Garage-Group; Mesa (AZ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Employee referral program

Recognition and rewards for top perfom

Structured training and mentorship

Job summary

Goody Garage Doors in Mesa, AZ is seeking a Customer Service Representative to be the first point of contact for customers scheduling services and handling inquiries.

Starting pay ranges from $17 to $25 per hour with incentive bonuses and realistic annual earnings of $40,000 to $70,000. The role offers training, growth, and a team-first environment focused on delivering excellent service.

Qualifications

• 1+ year of customer service experience preferred.
• Home services or emergency services experience is a plus.
• Bilingual English/Spanish skills are a plus.
• Familiarity with ServiceTitan is a bonus, but we will train the right person.
• Strong communication and active-listening skills.
• Ability to stay organized and multitask in a fast-paced environment.
• Calm, professional, and solutions-oriented approach.
• Team-focused mindset with a desire to learn and grow.
• High school diploma or equivalent required.

Responsibilities

• Answer inbound calls and assist customers with scheduling and service needs.
• Deliver empathetic, professional, and solution-focused support.
• Manage a high volume of calls confidently and efficiently.
• Communicate with technicians and internal teams to support smooth service delivery.
• Provide timely updates and help resolve customer concerns.
• Maintain accurate documentation of customer interactions.
• Identify opportunities to recommend services that provide additional value.
• Learn our services inside and out so you can become a trusted customer resource.

Skills

Customer service experience

Bilingual English/Spanish

Communication skills

Multitasking

Team-focused

Problem-solving

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Goody Garage Doors in Mesa, AZ is seeking a Customer Service Representative to be the first point of contact for customers scheduling services and handling inquiries.

Starting pay ranges from $17 to $25 per hour with incentive bonuses and realistic annual earnings of $40,000 to $70,000. The role offers training, growth, and a team-first environment focused on delivering excellent service.