Sheriff's Support Specialist III - Sheriff's Office

Clark County; Univeter (GA); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

The Sheriff’s Support Specialist III position at Clark County Sheriff’s Office requires handling sensitive public records requests, applying privacy rules, and coordinating with internal partners to assemble records. The role emphasizes accuracy, discretion, and the ability to communicate clearly in writing and speech.

Ideal candidates will have a solid foundation in office software, records management, and the ability to work under deadlines while maintaining confidentiality across a range of

Qualifications

• Must be able to interpret and respond to public records requests.
• Strong written and verbal communication skills are required.
• Proficiency with standard office software and databases.
• Experience with records management and privacy regulations is preferred.

Responsabilités

• Interpret and respond to public records requests.
• Use records management systems and collaborate with internal partners to gather records.
• Read, interpret and apply laws governing access and privacy.
• Examine and evaluate records including paper and electronic documents, audio and video.
• Apply redactions to confidential documents.
• Use video/audio editing tools to redact material.
• Prepare professional correspondence and reports; provide direct customer service.

Connaissances

Public records requests handling

Oral and written communication

Attention to detail

Interpersonal skills

Confidentiality

Formation

High school diploma or GED

Two to four years of college or business school training

Outils

MS Word

Outlook

Excel

Description du poste

Job Summary

The Sheriff’s Support Specialist III performs a variety of responsible and sensitive work and maintains the confidentiality and security of information as required by law. Will interpret, apply, explain, and adhere to policies, regulations, and laws applicable to the Public Records Act. Perform multiple duties simultaneously and accurately under strict timelines. Operate computers, printers, scanners and use applicable software to enter and retrieve data; establish and maintain effective relationships with those contacted in the course of work; research and analyze complex information and communicate effectively, both orally and in writing.

This position requires the ability to focus on reading for long periods of time, strong attention to detail and documentation, multi-tasking and the ability to prioritize and complete various tasks within specific statutory deadlines, while continuing to process other requests and tasks. Additionally, this position will be exposed to records which may contain sensitive and/or graphic content in written, audio, and video materials.

The current openings for Support Specialist III are in the Public Disclosure Unit, which processes requests for records in accordance with the Washington Public Records Act. This position also assists with review, analysis, and redaction of body-worn camera videos.

The typical schedule for this position is day shift weekdays (Monday-Friday); some overtime may be required. Hybrid remote schedule possible after successful completion of training.

Potential other assignments for this classification are Accreditation, Drug Task Force, HR & Training, Offender Registration, and Civil Process.

Clark County Washington is a growing and diverse community. The Sheriff’s Office values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds are highly encouraged.

These positions are represented by the Sheriff’s Support Guild.

The Sheriff’s Office operates on a 24-hour, 7-days a week basis. Assignments and scheduling are based on a seniority bidding process.

Sheriff’s Support Specialist recruitments are governed by State Civil Service laws, which require specific recruitment procedures.

This recruitment will be used to create an eligibility list to fill the available vacancies within the Sheriff’s Office.

Please see the Civil Service Process website for additional insight into Sheriff’s Office qualifications. (https://www.clark.wa.gov/human-resources/civil-service-process )

First review of candidates will be November 6. This recruitment may close at any time after November 6 without notice.

Qualifications

• High school graduate or GED.
• United States citizenship or Permanent Resident Alien required.
• Two to four years of college or business school training is highly desirable.
• Three to five years of responsible and advanced administrative support experience including the full range of office and support functions; multi-line telephone, email and internet, word processing, spreadsheet, database and other computer applications, records management, accounting and others.
• Experience in law enforcement, corrections or public services highly desirable. However, this expertise is not required at entry into the classification.
• Prior experience with response to public records requests strongly desired.
• Proficiency with MS Word, Outlook, and Excel and significant experience with other applications including spreadsheet and database management systems.
• Strong oral & written communications and interpersonal skills.
• Strong attention to detail.
• Experience involving significant interaction with the public, law and justice agencies, and other local government preferred.
• Ability to obtain notary public status for some specialized positions such as Civil Division within the Sheriff’s Office.
• Certain assignments may require cashiering and basic bookkeeping skills.

Knowledge of:

• General office procedures and practices.
• Pertinent federal, state, and local laws which govern access to public records, privacy, and records retention preferred.
• Advanced problem-solving based on guidelines and procedures.
• Advanced proficiency in applicable computer applications.
• Effective business/legal correspondence including spelling, grammar and punctuation.
• Legal definitions and terminology.
• Functions and terminology used by the law and justice system.
• Education or equivalent experience in video editing.

Ability to:

• Interpret, apply, explain, and adhere to policies, regulations, and laws.
• Analyze and interpret requests for records.
• Operate video and audio editing software.
• Establish and maintain cooperative and effective working relationships.
• Work in a manner consistent with the Clark County Sheriff’s Office principles.
• Master the more complex services and functions.
• Effectively guide and assist other employees.
• Evaluate and improve service delivery through enhancement of procedures, systems, organizational approaches and record keeping.
• Develop and demonstrate effective customer service techniques for in person and over the phone contacts.
• Communicate effectively in written form.
• Demonstrate precision and high attention to detail.
• Maintain confidentiality.
• Obtain a Central Computerized Enforcement Service System (ACCESS) Level II Certification within 6 months of hire.
• Obtain certification under Washington Association of Public Records Officers within 3 years of hire; some travel may be required for training courses.

Selection Process

Application Review: Incomplete applications will not pass the review; attaching a resume or referring to a resume does not substitute for a completed application. Candidates will be evaluated based on the content of their applications and those deemed most qualified will be invited to participate in the remainder of the selection process.

Skills Testing: (Pass/Fail based on an average score of 65%) - A combination of computer skills testing and a general knowledge exam may be required. Minimum passing score of 65% is required. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Board Interview (Weighted 100%) - Questions will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Minimum passing score of 70% is required. The oral board will consist of a three-member interview panel who will ask the same position-related, pre-established written questions of all candidates. Panelist evaluations are averaged to determine candidate interview scores.

Eligibility List: All candidates who successfully pass the oral board interview will be placed onto the Clark County Civil Service eligibility list for the Sheriff’s Office Specialist II position. The Civil Service Commission will review and certify the list to be in effect for one year from the date of list certification.

Background Investigation *: Involves a comprehensive investigation based on information provided by finalist’s personal history statements (from high school years forward).

Selection Interview aka Rule of Five: Periodically the top five candidates from the eligibility list will be invited to participate in the Sheriff’s selection interview. (Note: All offers of employment are contingent on successfully passing a drug test and a polygraph exam).

Post Offer Process: Selected candidates will be given a polygraph exam, and be drug tested.

*The Background Standards for public safety positions in the Clark County Sheriff’s Office (CCSO) reflect the very high standards demanded of candidates for public safety job classifications and safety sensitive positions within county service. They are designed to identify the kinds of behaviors which are required of public safety officers serving the citizens of Clark County.

Each candidate’s past choices, judgments, and behaviors will be compared to these demanding standards. Candidates who fall short of demonstrating consistently sound decision making, maturity, and responsible past behaviors in each of these areas will not be further considered for employment in these critical positions. Each Standard represents an area that is essential for success in public safety employment.

CCSO identifies and selects only those individuals with the highest chance of success in their training and in continuing employment in these critical positions. Candidates are asked to critically assess their own background in light of these Standards before beginning the examination process.

Veteran’s Preference*

In accordance with the Revised Code of Washington (RCW 41.04.010), employment preference is given to veterans as defined by (RCW 41.04.07) who have received an honorable discharge or received a discharge for medical reasons with an honorable record.

Qualifying candidates will receive 10% added to their final (combined written and oral board exam) scores unless they are receiving military retirement. If qualifying candidates are receiving military retirement, 5% will be added to their overall final score. Veteran’s working for a city or county – who are called into active service for at least one or more years, may receive 5% to first promotional examinations only.

*NOTE: Veterans preference applies to all Clark County Sheriff’s civil service entry-level positions. Please provide a DD214.

Additional Preference Points:

Per SB 6157

1) Candidates with full professional proficiency or who is completely fluent as a native speaker in one language other than English will be eligible for 5 percent to be added to their final score.

2) Candidates who have obtained an associate of arts or science degree or higher degree are eligible for 5 percent to be added to their final score**.**

Examples of Duties

The Sheriff’s Support Specialist III assignments within the Sheriff’s Office may vary significantly from division to division. The position may serve as the senior person in a work group and/or have continuing individual responsibility for a group of divisional functions or services.

Duties may include but are not limited to the following:

• Interpret and respond to public records requests
• Use various records management systems and effectively collaborate with internal partners to gather and compile requested records
• Read, interpret, and apply state and federal laws pertaining to privacy, confidentiality, and access to public records
• Examine and evaluate records including paper and electronic documents, photos, audio and video recordings
• Apply redactions to confidential documents
• Use video and editing software to apply redactions to confidential material within audio and video recordings
• Prepare professional business correspondence and other documents
• Gather and compile information and prepare reports and analyses in response to problems or as assigned
• Provide direct customer service in the more complex service areas
• Develop and maintain computer databases or manual records systems
• Use spreadsheets and software to track, analyze and report quantitative information
• Process forms, applications, service requests and payments
• Develop or recommend new policies, systems, work procedures and methods
• Implement new procedures and systems and train staff
• Coordinate and organize meetings, activities, and functions
• Assist, guide or train other employees

Work Environment and Physical Demands

Work is performed primarily in an office setting and will require repetitive motions with a mouse and keyboard.Exposuretographicdescriptionsanddepictionsofcrimescenesandcriminalactivity.Exposure to videos which may include depictions of violence, individuals in distress, flashing lights, and rapid, dizzying movements.

Salary Grade

Sheriff Support.7

Salary Range

$27.84 - $37.60- per hour

Close Date

Open Until Filled

Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits. Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.

For additional information, check out the Department of Retirement Systems’ web site here: http://www.drs.wa.gov/

If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at [phone]; Relay [phone].