Sheriff's Support Specialist II - Sheriff's Office

Clark County Washington; Vancouver, Northern (WA, KY); Hybrid; USD 35,000 - 46,000; Full time

Job summary

Clark County Sheriff’s Office is hiring Sheriff’s Support Specialist II to streamline criminal justice processes, manage records, and support public information needs. You will work with state and national systems, applying complex procedures and ensuring data integrity.

The role offers a hybrid remote schedule after training, with shifts across day, swing, and graveyard. Ideal candidates will have clerical experience, strong customer service skills, and knowledge of records management within

Qualifications

• High school diploma or GED is required.
• Two years of clerical or administrative support experience.
• Proficiency with MS Word, Outlook and Excel; exposure to other applications including databases.

Responsibilities

• Enter critical information into state and national databases with accuracy.
• Interpret court orders and manage records with confidentiality.
• Provide customer service and assist with public requests under public records laws.

Skills

MS Word

Outlook

Excel

Customer service

Organizational skills

Multi-tasking

Public records knowledge

Driver's license

Education

High school diploma or GED

Post-secondary education or training substitutable for experience

Job description

Job Summary

The Clark County Sheriff’s Office is recruiting for Sheriff’s Support Specialist positions. Sheriff’s Support Specialist II's perform a variety of duties to facilitate the criminal justice process, including entering critical information in state & national crime databases, interpreting court orders, disseminating information, and managing records. These positions process and maintain a variety of confidential physical and digital records by examining, verifying, coding, analyzing, and routing. These positions are also responsible for complex support functions which require in-depth expertise and the use of various computer applications. The Sheriff’s Office welcomes people of color and members of the LGBTQ+ communities to enhance its work force and to better reflect the diversity of the community. Check out the Sheriff's Office recruitment website here: www.goccso.com These are full-time, regular, non-exempt, union-represented (Sheriff’s Office Support Guild) positions. Since the Sheriff's Office is a 24 hour/7 day a week operation, these positions will work day, swing, and graveyard shifts that support law enforcement. Assignments and scheduling are based on a seniority bidding process. Hybrid remote schedule possible after a certain level of training is achieved. Support Specialists in the Sheriff’s Office are governed by State Civil Service laws, which require specific recruitment and testing procedures. This recruitment will be used to create one-year eligibility lists to fill current and future positions within the Sheriff’s Office. Please see the Civil Service Process website for additional insight into Sheriff's Office qualifications. (https://www.clark.wa.gov/human-resources/civil-service-process)

Qualifications

Any combination of education, training and experience that would demonstrate the ability to perform the work will be considered. Ideal Experience and Qualifications include the following: High school diploma or GED required Two years of clerical or administrative support experience Successful completion of post-secondary education or training in office principles and practices can be substituted for the two years of experience (45 credit hours for each year) Proficiency with MS Word, Outlook and Excel, plus significant exposure to other applications including spreadsheet and database management systems United States' Citizen or Lawful Permanent Resident at the time of appointment Excellent customer service skills Outstanding organizational and multi-tasking skills Experience involving significant interactions with the public, law and justice agencies, and other local government preferred In some positions, the incumbent may be required to possess or be able to obtain a valid driver’s license Knowledge of: Situational problem-solving based on guidelines, processes, and procedures Legal terminology and definitions Information data entry and quality control Pertinent federal, state, and local laws which pertain to the Public Records Act, possession of firearms, records retention, and various types of court orders Basic personal computers and software Functions and terminology used by the law and justice system Cashiering and some basic bookkeeping Ability to: Work varying shifts in a 24-hour operation including day, swing, and graveyard shifts Read, interpret, apply, explain, and adhere to rules, regulations, policies, and procedures Analyze and interpret requests for records Apply substantial attention to details Obtain a Central Computerized Enforcement Service System (ACCESS) Level II Certification within 6 months of employment Speak and Write English effectively Operate a personal computer and appropriate software Work in a manner consistent with the Clark County Sheriff’s Office principles Work and act as a team player in all interactions with other agency and county employees Always provide a high level of customer service Project and maintain a positive image with those contacted in the course of work Develop and maintain collaborative and respectful working relationships with team members and others Consistently provide quality service Maintain regular and dependable attendance Maintain confidentiality Collaboratively transition in-progress work to the next shift Clark County Washington is a growing and diverse community. The Sheriff's Office values our community’s diversity and seeks ways to promote equity and inclusion within the organization and with the public. Applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds are highly encouraged.

Selection Process

Application Review: Incomplete applications will not pass the review; attaching a resume or referring to a resume does not substitute for a completed application. Candidates will be evaluated based on the content of their applications and those deemed most qualified will be invited to participate in the remainder of the selection process. Skills Testing: (Pass/Fail based on an average score of 65%) - A combination of computer skills testing and a general knowledge exam may be required. Minimum passing score of 65% is required. Candidates deemed most qualified will be invited to participate in the remainder of the selection process. Oral Board Interview (Weighted 100%) - Questions will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Minimum passing score of 70% is required. The oral board will consist of a three-member interview panel who will ask the same position-related, pre-established written questions of all candidates. Panelist evaluations are averaged to determine candidate interview scores. Eligibility List: All candidates who successfully pass the oral board interview will be placed onto the Clark County Civil Service eligibility list for the Sheriff’s Office Specialist II position. The Civil Service Commission will review and certify the list to be in effect for one year from the date of list certification. Background Investigation *: Involves a comprehensive investigation based on information provided by finalist’s personal history statements (from high school years forward). Selection Interview aka Rule of Five: Periodically the top five candidates from the eligibility list will be invited to participate in the Sheriff’s selection interview. (Note: All offers of employment are contingent on successfully passing a drug test and a polygraph exam). Post Offer Process: Selected candidates will be given a polygraph exam, and be drug tested. *The Background Standards for public safety positions in the Clark County Sheriff’s Office (CCSO) reflect the very high standards demanded of candidates for public safety job classifications and safety sensitive positions within county service. They are designed to identify the kinds of behaviors which are required of public safety officers serving the citizens of Clark County. Each candidate's past choices, judgments, and behaviors will be compared to these demanding standards. Candidates who fall short of demonstrating consistently sound decision making, maturity, and responsible past behaviors in each of these areas will not be further considered for employment in these critical positions. Each Standard represents an area that is essential for success in public safety employment. CCSO identifies and selects only those individuals with the highest chance of success in their training and in continuing employment in these critical positions. Candidates are asked to critically assess their own background in light of these Standards before beginning the examination process. Veteran’s Preference* In accordance with the Revised Code of Washington (RCW 41.04.010), employment preference is given to veterans as defined by (RCW 41.04.07) who have received an honorable discharge or received a discharge for medical reasons with an honorable record. Qualifying candidates will receive 10% added to their final (combined written and oral board exam) scores unless they are receiving military retirement. If qualifying candidates are receiving military retirement, 5% will be added to their overall final score. Veteran’s working for a city or county – who are called into active service for at least one or more years, may receive 5% to first promotional examinations only. *NOTE: Veterans preference applies to all Clark County Sheriff’s civil service entry-level positions. Please provide a DD214. Additional Preference Points: Per SB 6157 1) Candidates with full professional proficiency or who is completely fluent as a native speaker in one language other than English will be eligible for 5 percent to be added to their final score. 2) Candidates who have obtained an associate of arts or science degree or higher degree are eligible for 5 percent to be added to their final score.

Examples of Duties

• Performs accurate entry of critical and sometimes sensitive information into various databases by closely following established processes and procedures to include compliance with the requirements of state and federal authorities.
• Applies non-standard knowledge of general office practices and functions to use discretion and independent judgement required in selecting and applying the appropriate guidelines, references, and procedures with minimal supervision.
• Operates at a high level of independent judgement, ability to handle complex problems, and a significant amount of interpretation.
• Operates standard office equipment to include various video and audio software for the purpose of review.
• Submits, updates, and/or deletes data files on local, state, and national electronic records as appropriate to provide and maintain accurate case files, records, and logs of law enforcement information such as: stolen/recovered/impounded properties, missing or wanted persons, weapon purchases and permits, restraining orders, warrants, booking/arrest/release data, dispositions of court actions, and criminal history access.
• Transmits, originates, receives, and routes teletype messages on behalf of the Sheriff’s Office and other local law enforcement agencies.
• Assists with coordination of prisoner transports into the county, to other states and nationally.
• Provides customer service over the phone, in person and through other forms of communication.
• Performs support to various internal units and external departments as well as other local and state agencies to include the citizens of the community.
• Responds to requests from the public in accordance with public disclosure laws.
• Processes various high level, priority requests using organizational and multi-tasking skills.

Work Environment and Physical Demands

Work is performed primarily in an office setting during day, swing, and graveyard shift work in a 24/7 operation. Some walking, bending and carrying light items is required. In some positions the incumbent may be spending a major part of the work day exchanging information over a counter. Such duty may require prolonged periods of standing. Incumbent experience highly stressful situations in the process of resolving problems of an immediate nature, i.e., facing irate citizens dissatisfied with information received, action taken or to be taken by a division or department, or denial of service for cause. Exposure to graphic descriptions and depictions of crime scenes and criminal activities. Real-time exposure to sights and sounds of emergency communications and criminal activity. Operating a motor vehicle may also be required.

Salary Grade

Sheriff Support.6 Salary Range $25.61 - $33.30- per hour Close Date Open Until Filled

Employee Benefits and additional compensation

• Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation.
• Some types of employees in some positions and bargaining units might have different benefits and additional compensation.
• More specific benefit information for the different bargaining units can be found at https://clark.wa.gov/human-resources/employee-benefits.
• Also please refer to the specific bargaining unit contract for additional compensation at https://clark.wa.gov/human-resources/documents.

Retirement Information

• All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).
• Employee contributions begin the first day of work.
• Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.
• For additional information, check out the Department of Retirement Systems' web site here: http://www.drs.wa.gov/.
• If you are in need of ADA/Section 504 assistance for accommodations, please contact Human Resources at [phone]; Relay [phone].

Equal Opportunity Employer

Equal Opportunity Employer Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark County’s Equal Employment Opportunity Plan is available at http://www.clark.wa.gov/human-resources/documents.

About Clark County

With its great natural beauty, Clark County, Washington, always has attracted people and businesses. We welcome those who visit and settle here, providing fresh perspectives, growing diversity and vibrant energy. Our forward-looking community is framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west. The area is a picturesque place to work, play, and live. Named for Captain William Clark of Lewis and Clark Expedition fame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon, metropolitan area. Today, more than 467,000 people call Clark County home. Clark County government works to enhance the quality of life for all of our diverse community by providing services with integrity, openness and accountability. We are one of the county's largest employers, providing a wide range of rewarding careers for about 1,570 people. Candidates will be evaluated based on the content of their applications and those deemed most qualified will be invited to participate in the remainder of the selection process. Some recruitments may require the following: Assessment, Cover Letter, Practical Exam, Evidence of a valid driver’s license, Criminal Background Check or other requirements. Oral Interviews are conducted with a panel of