Customer Service Specialist Customer Service - Flex Tek - Cookeville

Smiths Group; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid parental leave

Paid time off

Vision insurance

Job summary

TUTCO, a subsidiary of Smiths Group, is seeking a Customer Service Representative to support new and existing accounts in a manufacturing setting. You will handle order processing, inquiries, and coordination with production and shipping to ensure timely delivery.

The ideal candidate has strong numerical and communication skills, experience in manufacturing customer service, and proficiency with MS Office and MRP systems. This is a full-time on-site position with comprehensive benefits.

Qualifications

• Bachelor’s degree preferred.
• Experience in a manufacturing customer service environment is advantageous.
• Ability to calculate discounts, commissions, percentages and volume.
• Strong communication, interpersonal and analytical skills.
• Proficient in MS Office and general office equipment.
• Knowledge of MRP systems is a plus.

Responsibilities

• Provides administrative support for all product lines in customer service and handles customer complaints.
• Prepares change notices for customer engineered changes and ensures updates to orders.
• Prepares and monitors documents such as orders, shipments, forecasts and replenishments.
• Quotes and recommends products, communicates shipping dates and delays to customers.
• Performs customer service tasks including follow-up with customers and carriers to resolve issues.
• Maintains order records and files; prevents errors.
• Calculates premiums, invoicing, commissions and related accounting tasks.
• Creates and maintains files for follow-up actions.
• Coordinates with production, shipping and warehouse to expedite or trace shipments.

Skills

Communication

Interpersonal skills

Analytical skills

Numerical reasoning

MRP knowledge

MS Office

Phone etiquette

Prioritizing workload

Education

Bachelor’s degree preferred

Tools

MRP systems

MS Office

Job description

TUTCO is one of the world’s largest suppliers of electric resistive heating elements and holds 80% of the US patents in open coil heating technology. TUTCO's open-coil air heaters and conductive heating products can be found in countless industrial, commercial and residential electric heating applications across the globe. TUTCO is a subsidiary of Smiths Group with headquarters in London.

With a legacy of engineering excellence and a commitment to innovation, quality, and customer satisfaction, we deliver customized thermal solutions that power critical products and processes across diverse industries.

Do you possess previous customer service experience, preferably within a manufacturing environment? Are you numerical and able to calculate figures and amounts such as discounts, commissions, percentages and volume? If so, we have an exciting opportunity for you.

We are a global leader in the heating component industry, looking to appoint a Customer Service Representative to service new and existing accounts.

Job Description

The key responsibilities of a Customer Service Representative include, but are not limited to:

• Provides administrative assistance and support for all product lines within customer service department and receives customer complaints.
• Prepares change notices for customer engineered changes for all product lines and follow up to ensure all changes have been applied to current and new orders, if applicable.
• Prepares, processes, reviews and monitors various documents such as customer orders, customer shipments, customer forecasts and replenishments.
• Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping date, anticipated delays, and any additional information needed.
• Performs the functions of a CSS to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence, and reports.
• Performs in a manner that will prevent errors and omissions, and records or files copies of orders.
• Prepares and calculates premiums, invoicing, commissions and other accounting related functions.
• Creates and maintains computer files and suspense for follow-up action.
• Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Qualifications

The key skills and qualities of a Customer Service Specialist are:

• Bachelor’s Degree preferred.
• Years’ experience in customer service environment, preferable in manufacturing.
• Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.
• Knowledge of MRP systems a plus.
• Strong communication, interpersonal, & analytical skills.
• Computer proficiency including MSO; familiarity with general office equipment.
• Excellent telephone skills & etiquette; professionalism in dealing with customers and co-workers.
• Ability to prioritize workload & work in fast-paced environment

Additional Information

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Vision insurance

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing.