Customer Service Specialist (Commercial Lines)

Brown & Brown, Inc.; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Job summary

A leading insurance brokerage in Orlando, FL is looking for a Customer Service Specialist to maintain customer accounts. This full-time position involves setting up client records, processing policy changes, and ensuring quality compliance. Ideal candidates will have high school education, excellent customer service skills, and proficiency in MS Office. The company offers comprehensive health benefits, mental health services, and a commitment to diversity and inclusion.

Qualifications

• Must obtain 2-20 license within 90 days of employment.
• Experience in a paperless environment with strong PC skills is required.

Responsibilities

• Service customer accounts by setting up new and renewal client records.
• Review applications and bind new and renewal policies.
• Issue policies and process endorsements, cancellations, and reinstatements.
• Ensure compliance with quality control guidelines.

Skills

Proficient with MS Office Suite

Exceptional telephone demeanor

Detail oriented

Ability to multi-task

Commitment to excellent customer service

Education

High School or equivalent education

Job description

Customer Service Specialist (Commercial Lines) page is loaded## Customer Service Specialist (Commercial Lines)locations: Orlando, FL, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000000673Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Braishfield Associates, a division of Hull & Company, LLC is seeking a **Customer Service Specialist** to join our team in Orlando, FL. The primary responsibility of this role is to service customer accounts.**How You Will Contribute:*** Set up New and Renewal client records* Review applications* Bind New and Renewal policies* Issue policies as necessary* Follow up for missing file documentation (loss runs, applications, etc.)* Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks* Order loss control reports, follow up for compliance of recs* Compliance with Quality Control guidelines* Other activities, duties, projects or tasks as assigned**Licenses and Certifications:*** 2-20 license (within 90 days of employment)**Skills & Experience to Be Successful:*** High School or equivalent education* Proficient with MS Office Suite* Experience in working in a paperless environment – strong PC skills required* Exceptional telephone demeanor* Ability to maintain a high level of confidentiality* Must be detail oriented and possess the ability to multi-task* Commitment to excellent customer service* Ability to effectively work well with others* Be a Team Player with a Positive AttitudeSince 1984, Braishfield has provided a wide variety of commercial and personal products from the top specialty carriers in our business. Thanks to our successful relationships with many of the finest retail agents & brokers in America, we have grown into one of the largest companies of our kind. We are guided by strong ethics, honesty & professionalism. Our goal is to deliver specialty insurance products that retail agencies need at the most competitive terms, with financially sound carriers, on a timely basis.**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.