Customer Service Specialist (Commercial Lines)

001 Brown & Brown, Inc; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

401k

Paid Time Off

Tuition Reimbursement

Job summary

001 Brown & Brown, Inc is seeking a Customer Service Specialist to join their team in Orlando, FL. This role involves setting up client records, binding policies, processing endorsements, and ensuring compliance with quality guidelines.

The ideal candidate will possess a high school education, proficiency in MS Office, and exceptional telephone skills. The company offers a range of health benefits, a 401k plan, and a commitment to diversity and inclusion.

Qualifications

• 2-20 license required within 90 days of employment.
• Strong PC skills needed for a paperless environment.
• Commitment to excellent customer service.

Responsibilities

• Set up new and renewal client records.
• Review applications and bind new policies.
• Issue, invoice, and process policy servicing tasks.

Skills

MS Office Suite proficiency

Exceptional telephone demeanor

Detail oriented

Ability to multi-task

Education

High school or equivalent education

Job description

Braishfield Associates, a division of Hull & Company, LLC, is seeking a Customer Service Specialist to join our team in Orlando, FL. Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Responsibilities

• Set up new and renewal client records
• Review applications
• Bind new and renewal policies
• Issue policies as necessary
• Follow up for missing file documentation (loss runs, applications, etc.)
• Issue, invoice and process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks
• Order loss control reports, follow up for compliance of recs
• Compliance with quality control guidelines
• Other activities, duties, projects or tasks as assigned

Licenses and Certifications

• 2-20 license (within 90 days of employment)

Qualifications

• High school or equivalent education
• Proficient with MS Office Suite
• Experience in working in a paperless environment – strong PC skills required
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Detail oriented and possess the ability to multi-task
• Commitment to excellent customer service
• Ability to effectively work well with others, be a team player with a positive attitude

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging motto.