Customer Service Specialist – Coatings (Mon–Fri)

finishing and coating; Greenville (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Generous PTO policy

401(k) Employer Match

Job summary

Hentzen Coatings, Inc. is seeking a Customer Service Representative to ensure accurate processing of customer orders and inquiries. The CSR will manage orders, credits, returns, and communication with customers, sales, and internal teams to maintain top-tier service levels.

The role supports field sales and has responsibilities for order status, pricing, and shipping information, collaborating closely with shipping and other departments to resolve issues promptly.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 2–5 years of customer service experience, preferably in manufacturing, chemical, or coatings.
• Strong organizational skills with ability to prioritize and work independently.
• Excellent verbal and written communication with strong grammar and punctuation.
• Proficiency in Microsoft Office; experience with ERP systems (IFS preferred).

Responsibilities

• Process customer orders and inquiries for accounts, orders, credits, and returns.
• Edit orders for correct product codes, lot numbers, and special requests.
• Support field-based sales and technical personnel with home office customer service.
• Resolve inquiries on order status, pricing, terms, shipping, and product information.
• Coordinate with shipping for emergency shipments and exports; assist credit/quality with returns.

Skills

Organizational skills

Verbal & written comm

ERP experience

MS Office

Attention to detail

Fast-paced environment

Education

High school diploma

Associate or Bachelor's degree

Tools

IFS ERP

Job description

Hentzen Coatings, Inc. is seeking a Customer Service Representative to ensure accurate processing of customer orders and inquiries. The CSR will manage orders, credits, returns, and communication with customers, sales, and internal teams to maintain top-tier service levels.

The role supports field sales and has responsibilities for order status, pricing, and shipping information, collaborating closely with shipping and other departments to resolve issues promptly.