Customer Service Pro — 1st Shift (Coatings)

HENTZEN COATINGS; South Carolina; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Generous PTO

401(k) match

Profit sharing

Employee referral bonus

Monthly food trucks

Job summary

Hentzen Coatings, Inc. is seeking a Customer Service Representative for the 1st shift (M-F) in Greenville, SC. You will process customer orders, handle inquiries, and ensure on-time shipping with internal teams.

The role emphasizes accuracy, proactive problem solving, and strong customer relations. Qualifications include a high school diploma (associate or BA preferred) and 2–5 years of customer service experience in manufacturing or coatings.

Qualifications

• Two to five years of customer service experience, preferably in manufacturing, chemical, or coatings environments.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook); ERP experience helpful.

Responsibilities

• Ensure customer orders and inquiries are processed accurately and timely.
• Provide support for orders, credits, returns, and account questions.
• Edit orders for correct product codes, descriptions, sizes, and handling instructions.
• Assist field sales and technical personnel with home office information.
• Respond to inquiries on order status, pricing, terms, and shipping details.
• Coordinate with shipping on emergency shipments and exports.
• Support credit and quality departments with returns as needed.

Skills

Customer service

Communication

Organization

Microsoft Office

ERP systems

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

IFS

Job description

Hentzen Coatings, Inc. is seeking a Customer Service Representative for the 1st shift (M-F) in Greenville, SC. You will process customer orders, handle inquiries, and ensure on-time shipping with internal teams.

The role emphasizes accuracy, proactive problem solving, and strong customer relations. Qualifications include a high school diploma (associate or BA preferred) and 2–5 years of customer service experience in manufacturing or coatings.