Customer Service Specialist - Bilingual

Colonial Group; New Rochelle, Northern (NY, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Colonial Group in New Rochelle, NY is seeking a bilingual Customer Service Specialist to be the first point of contact for clients at our busy community counseling center. If you're organized, compassionate, and enjoy providing exceptional customer service, we'd love to hear from you!

You'll handle front desk tasks, register new clients, verify insurance, schedule appointments, answer calls, process mail and emails, and support day-to-day office operations.

Qualifications

• At least 1 year of clerical/administrative or customer service experience.
• Strong computer skills with MS Word, Excel, and Outlook.
• Experience with Electronic Health Records (EHR) is preferred.
• Excellent communication and organizational abilities.
• Fluency in English and Spanish is required.

Responsibilities

• Greet and assist clients with professionalism and care.
• Register new clients for services.
• Verify insurance information and collect co-pays.
• Schedule and coordinate client appointments.
• Answer phone calls, direct calls, and take messages.
• Process emails, mail, and faxes.
• Scan, copy, file, and maintain electronic health records.
• Provide administrative support and assist with other duties.

Skills

Bilingual (English/Spanish)

Customer service

Microsoft Word

Microsoft Excel

Outlook

EHR experience

Education

Some college or training program

Tools

Electronic Health Records (EHR)

Job description

Location: New Rochelle, NY

Schedule: Full time 35 hours a week | Monday-Thursday 8:30AM - 4:30 PM and alternating Friday 8:30 AM - 5:00 PM and Saturday 9:00 AM - 5:00 PM

Pay: $20.00 per hour

Fluency in both English and Spanish is required.

Join Our Team!

Are you a people person who enjoys helping others and thrives in a fast-paced environment? We're looking for a Customer Service Specialist - Bilingual to serve as the first point of contact for clients at our busy community counseling center. If you're organized, compassionate, and enjoy providing exceptional customer service, we'd love to hear from you!

What You'll Do

As a Customer Service Specialist, you'll help create a welcoming experience for every client while supporting the day-to-day operations of our office. Responsibilities include:

• Greet and assist clients with professionalism and care.
• Register new clients for services.
• Verify insurance information and collect co-pays.
• Schedule and coordinate client appointments.
• Answer incoming phone calls, direct calls, and take messages.
• Process emails, mail, and faxes.
• Scan, copy, file, and maintain electronic health records.
• Provide administrative support and assist with other duties as needed.

What We're Looking For

The ideal candidate will have:

• At least 1 year of experience in a clerical, administrative, front desk, or customer service role.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Experience working with Electronic Health Records (EHR) is preferred.
• Excellent communication, organizational, and customer service skills.
• The ability to multitask and work efficiently in a high-volume environment.
• Fluency in both English and Spanish (required).

Education:

• Some college or training school preferred (We offer a great tuition assistance plan)

PHYSICAL CHARACTERISTICS:

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Work alongside co-workers within 3 feet
• Occasional lifting of > 15 pounds