Customer Service Specialist - Bilingual

Access: Supports for Living; New Rochelle (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Access: Supports for Living in New Rochelle, NY is seeking a Customer Service Specialist - Bilingual to be the first contact for clients at a busy community counseling center.

The role requires one year of clerical or customer service experience, proficiency in MS Word/Excel/Outlook, and fluency in English and Spanish. The position is full-time, on-site, with standard clinic hours and competitive pay.

Qualifications

• At least 1 year in clerical, administrative, front desk, or customer service.
• Strong computer skills: Word, Excel, Outlook.
• Experience with Electronic Health Records (EHR) preferred.
• Excellent communication, organizational, and customer service skills.
• Fluency in English and Spanish required.
• Some college or training; tuition assistance plan offered.

Responsibilities

• Greet and assist clients with professionalism and care.
• Register new clients for services.
• Verify insurance information and collect co-pays.
• Schedule and coordinate client appointments.
• Answer incoming phone calls, direct calls, and take messages.
• Process emails, mail, and faxes.
• Scan, copy, file, and maintain electronic health records.
• Provide administrative support and assist with other duties as needed.

Skills

Customer service

Multitasking

Microsoft Word

Excel

Outlook

EHR (Electronic Health Records)

Education

Some college / training

Tools

EHR software

Job description

Do Work That Matters. In a Culture That Means It.

Why Access?

Because how we work matters just as much as what we do. At Access, our Culture Playbook isn't a poster on the wall - it's how we show up for each other and for the people we support.

You'll Be Part Of a Team That Is

• Clear about expectations
• Supportive and accountable
• Focused on outcomes that matter to people.

And committed to helping people live the healthiest and fullest lives possible - while making sure out staff can do the same.

Location: New Rochelle, NY

Schedule: Full time 35 hours a week | Monday-Thursday 8:30AM - 4:30 PM and alternating Friday 8:30 AM - 5:00 PM and Saturday 9:00 AM - 5:00 PM

Pay: $20.00 per hour

Fluency In Both English And Spanish Is Required.

Join Our Team!

Are you a people person who enjoys helping others and thrives in a fast-paced environment? We're looking for a Customer Service Specialist - Bilingual to serve as the first point of contact for clients at our busy community counseling center. If you're organized, compassionate, and enjoy providing exceptional customer service, we'd love to hear from you!

What You'll Do

• Greet and assist clients with professionalism and care.
• Register new clients for services.
• Verify insurance information and collect co-pays.
• Schedule and coordinate client appointments.
• Answer incoming phone calls, direct calls, and take messages.
• Process emails, mail, and faxes.
• Scan, copy, file, and maintain electronic health records.
• Provide administrative support and assist with other duties as needed.

What We're Looking For

The ideal candidate will have:

• At least 1 year of experience in a clerical, administrative, front desk, or customer service role.
• Strong computer skills, including Microsoft Word, Excel, and Outlook.
• Experience working with Electronic Health Records (EHR) is preferred.
• Excellent communication, organizational, and customer service skills.
• The ability to multitask and work efficiently in a high-volume environment.
• Fluency in both English and Spanish (required).

Education

• Some college or training school preferred (We offer a great tuition assistance plan)

Physical Characteristics

• Must be capable to sit or stand in front of a computer for long-periods of time
• Able to work in open space floor plan
• Work alongside co-workers within 3 feet
• Occasional lifting of > 15 pounds

An Equal Opportunity Employer, including disability and Veterans