Customer Service Specialist - AL

ZipRecruiter; Birmingham (AL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Customer Service Representative for a remote position. You will assist customers with their inquiries, ensure satisfaction through effective communication, and coordinate with various departments to provide seamless service. Ideal candidates will be detail-oriented and possess strong problem-solving skills, alongside a passion for customer care. Benefits include paid time off, flexible scheduling, and health insurance options.

Benefits

Paid time off

Health insurance options

Flexible scheduling

Supportive work environment

Qualifications

• Customer service experience preferred but not required.
• Ability to multitask in a fast-paced environment.
• Typing speed of at least 40 WPM.

Responsibilities

• Assist customers via phone, email, and live chat.
• Coordinate with departments for timely order processing.
• Identify upselling opportunities to enhance customer experience.

Skills

Customer Service

Communication

Problem-Solving

Organization

Adaptability

Education

High School Diploma or Equivalent

College Coursework

Tools

Google Workspace

CRM Systems

Job description

This is a remote position available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX. Please check back later for other locations.

What You’ll Do:

1. Assist customers via phone, email, and live chat with product selection, order questions, and more.
2. Use active listening to understand customer needs and recommend solutions.
3. Make interactions easy for customers, removing burdens and building confidence.
4. Coordinate with departments to ensure timely order processing and delivery.
5. Meet performance metrics and set professional growth goals.
6. Keep accurate records of customer interactions.
7. Identify opportunities for upselling and problem-solving to enhance customer experience.
8. Stay informed on products, promotions, and industry trends.
9. Support company growth through various projects and tasks.

Who You Are:

• Passionate about customer satisfaction and problem-solving.
• Excellent communicator and empathetic listener.
• Organized, detail-oriented, energetic, and adaptable.

What You Bring:

• High school diploma or equivalent; college coursework is a plus.
• Customer service experience preferred but not required.
• Strong communication and decision-making skills.
• Positive attitude and solutions-focused mindset.
• Ability to multitask in a fast-paced environment.
• Comfort with technology, including Google Workspace and CRM systems.
• Typing speed of at least 40 WPM.

Requirements:

Physical: Ability to work at a computer for extended periods, communicate effectively, and perform repetitive tasks.

Technical: High-speed internet, dedicated home office, Windows 10 or higher, monitor, webcam, wired network, USB headset, and a smartphone for multi-factor authentication.

Benefits:

• Paid time off and flexible scheduling options.
• Health insurance options including dental, vision, and supplemental products.
• Supportive work environment with employee lounges and quiet spaces.