Customer Service Specialist

American Family Care; Birmingham (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading company in medical practices is seeking a Customer Service Specialist for its Birmingham location. This full-time role involves responding to patient inquiries, managing call center operations, and providing accurate solutions to enhance patient satisfaction. Candidates should exhibit strong communication skills, attention to detail, and previous experience in a call center environment.

Benefits

Professional growth and training opportunities

Health benefits

Qualifications

• Previous call center customer service experience preferred.
• Accuracy and detail-oriented.
• Proficient with computer applications.

Responsibilities

• Answer patient inquiries and provide information.
• Manage and resolve patient concerns or problems.
• Maintain call center database with accurate documentation.

Skills

Communication

Listening

Problem Solving

Attention to Detail

Education

High School diploma

Job description

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Summary

Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints.

• Answer patient inquiries by identifying desired information; researching, locating, and providing information.
• Utilize available resources to identify appropriate solution to patients question, concern or problem
• Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain call center database by documenting all important information accordingly
• Triage all calls and distribute to the appropriate personnel
• Recognize, document and alert the supervisor of trends in patient calls
• Analyze appropriate processes and identify as well as recommended improvements when necessary
  
  
  

Summary

Answer all incoming calls and respond to current and prospective patients promptly and appropriately with regard to any billing questions, general inquiries, internal service request and complaints.

Essential Duties And Responsibilities

• Answer patient inquiries by identifying desired information; researching, locating, and providing information.
• Utilize available resources to identify appropriate solution to patients question, concern or problem
• Manage and resolve patient concerns or problems by identifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Maintain call center database by documenting all important information accordingly
• Triage all calls and distribute to the appropriate personnel
• Recognize, document and alert the supervisor of trends in patient calls
• Analyze appropriate processes and identify as well as recommended improvements when necessary
  
  
  

Other Duties and Responsibilities

• Other duties and responsibilities as assigned.
• Assist in handling overflow customer service calls by providing courteous and accurate resolution of customer questions and concerns.
  
  
  

Qualifications

Previous call center customer service experience preferred. Accuracy and detail oriented. Proficient with computer applications, good data entry skills, and phone skills. Excellent communication, listening and problem solving skills. Attention to detail, work well with a team and able to juggle multiple projects simultaneously. Project a professional company image through phone interaction.

Educational Requirements

• High School diploma
• 1-3 years related experience in call center customer service environment
  
  
  

Physical Demands/Work Environment (optional)

Office environment. Sitting and keyboarding for extended periods of time. Frequent telephone use. High attention to detail and ability to focus. Moderate noise level.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

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