Customer Service Specialist - ME

ZipRecruiter; Bangor (ME); Remote; USD 30,000 - 45,000; Full time

Job summary

Une entreprise de services recherche un Représentant du Service Client à distance. Le rôle consiste à offrir un service client exceptionnel, résoudre des problèmes et aider les clients dans leurs choix de produits. Le candidat idéal doit être motivé, avoir de bonnes compétences en communication, et être à l'aise avec la technologie. Des avantages tels que des congés payés et des assurances santé sont offerts.

Benefits

Temps libre payé (PTO)

Horaires flexibles

Assurances santé

Espace de travail calme

Qualifications

• Expérience en service client souhaitée mais formation possible.
• Capacité à taper au moins 40 WPM.
• Attitude proactive et positive centrée sur le client.

Responsibilities

• Assurer le soutien aux clients par téléphone, e-mail et chat.
• Maintenir des enregistrements précis des interactions avec les clients.
• Identifier des opportunités pour améliorer l'expérience client.

Skills

Communication

Résolution de problèmes

Écoute active

Organisation

Adaptabilité

Education

Diplôme de lycée ou équivalent

Cours universitaires

Tools

Google Workspace

Systèmes CRM

Job description

Job Description

This is a remote position.

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.

We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state.

What You’ll Do:

1. Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
2. Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
3. Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
4. Communicate clearly with other departments to ensure timely order processing and delivery
5. Meet established performance metrics and continually set goals for professional growth
6. Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
7. Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
8. Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
9. Contribute to projects and other tasks as needed to support company growth

Who You Are:

• Someone who truly gets excited about making customers happy through understanding and solving their problems
• A problem-solver who is motivated to find solutions and create positive outcomes
• A great communicator who can connect, empathize, and build trust with customers
• A great listener who can connect with customers and understand their needs
• Organized and detail-oriented, ensuring every customer’s request is handled effectively
• Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but we’re happy to train the right candidate
• Strong communication, interpersonal, and decision-making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast-paced environment
• Comfort with technology: experience with Google Workspace and CRM systems is a bonus
• Ability to type at a minimum 40 WPM

Why Join Us?

At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.

Requirements

Physical Requirements:

• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
• Dedicated home office space, free from distraction, with a door that can be closed and locked. A picture of this space will be required. The workspace must be used exclusively by you.
• A personal desktop computer running Windows 10 or higher, with 8 GB RAM (Windows 11 with Core i3 or better; Windows 10 with Dual Core Processor 2.0 GHz or better). Laptops are not eligible.
• A 19″ flat panel monitor (minimum), with multiple displays recommended
• A webcam for training and collaboration
• A wired network connection (wireless not permitted)
• An approved-brand USB headset for VOIP
• A modern mobile phone (iOS or Android) for multi-factor authentication, with iOS 15+ or Android 11+

Benefits

We support work-life balance with paid time off (PTO), flexible scheduling, and on-demand shift options. Full-time employees can join our health plans through United Healthcare, and we offer dental, vision, and supplemental insurance coverage. Our work environment includes employee lounges and quiet spaces, supporting your well-being and success.