Patient Support Specialist

BlinkRx LLC; Pittsburgh (Allegheny County); Vor Ort; USD 26.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) retirement plan

Daily meal stipend onsite

Pre-tax transit benefits

Free onsite parking

Free shuttle service

Zusammenfassung

BlinkRx LLC is seeking a Customer Support Specialist to deliver front-line patient and provider support in our Pittsburgh on-site office. You will handle inquiries across phone, email, and chat, triage issues, and document interactions with care and compliance.

Ideal candidates are fast learners with strong communication skills and a passion for patient care, ready to adapt in a dynamic healthcare tech startup environment.

Qualifikationen

• High school diploma or GED required; college degree a plus.
• No prior customer service experience required; aptitude and customer focus valued.
• Strong verbal and written communication skills and ability to work with ambiguity.

Aufgaben

• Handle inquiries via phone, email, and chat to resolve routine issues for patients, doctors, and insurers.
• Provide patient care to support pharma programs and triage to appropriate teams.
• Accurately document all contact details to ensure timely, seamless support.
• Use available resources to find clear, accurate answers for patients.
• Document all patient interactions and key data in line with procedures and compliance.
• Maintain confidentiality of patient and proprietary information.
• Participate in ongoing education on product changes and launches.

Kenntnisse

Communication skills

Technical aptitude

Fast learner

Team player

Ausbildung

High school diploma or GED

Associate's degree

Bachelor's degree

Jobbeschreibung

Customer Support Specialist

Onsite- Pittsburgh

Company Overview:

We are the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

The Role:

As a Patient/Customer Support Specialist, you are on the front lines of the patient experience. You thrive in a fast-paced, startup environment where processes evolve, ambiguity exists, and learning happens daily. You are curious, proactive, and energized by solving problems for patients navigating complex healthcare systems.

This role is ideal for a self-starter and go-getter who learns quickly, adapts easily, and is motivated to grow within a high-impact healthcare technology company.

Compensation - $19-$21/hour

What you'll do:

• Handle inquiries via phone, email, and chat to resolve routine and new issues with patients, doctors, and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Accurately documents all contact details to ensure patients receive timely and seamless support.
• Use available resources and tools to find clear, accurate answers for patients.
• Accurately and thoroughly document all patient interactions and key data insights across phone, email, and chat channels in accordance with established operating procedures and compliance standards.
• Maintain confidentiality of patient and proprietary information
• Participate in continued education on product changes, new features, and product launches

Qualified Candidates:

• High school diploma or GED equivalent. An associate's or Bachelor's degree is a plus
• No prior customer service experience required; we're looking for individuals with strong aptitude and a genuine interest in working in a customer-focused environment
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• Fast learner with strong technical aptitude and the ability to learn complex new software quickly
• Strong verbal and written communication skills
• Comfortable working with ambiguity and shifting priorities
• Curious mindset with a desire to continuously improve
• Self-starter and go-getter who takes initiative and ownership
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally

Location/Hours:

• Full time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Availability for Monday-Friday : 9:30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
• OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
• Availability for rotating Saturday shifts 9am-5pm
• Scheduling flexibility, as your schedule may change over time according to business needs

Benefits

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking
• Free shuttle service