Customer Service Specialist

WEX; Pennsylvania; Remote; USD 38,000 - 46,000; Part time

Job summary

A leading financial technology company is seeking a Part-Time Customer Service Specialist to provide excellent support to customers across various platforms. This remote position requires strong communication skills, the ability to troubleshoot issues, and 1+ year of experience in a customer support role. Join a supportive team with flexible scheduling in a dedicated environment!

Benefits

Flexible part-time schedule

Comprehensive training

Remote-first culture

Qualifications

• 1+ year experience in customer service or call center role.
• Self-motivated and able to work independently in a remote environment.
• High attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with account questions and troubleshooting.
• Document interactions accurately in the CRM system.

Skills

Strong communication

Active listening

Problem-solving

Job description

Job Title: Part-Time Customer Service Specialist

Schedule: 20–25 hours per week (Flexible shifts available)

About WEX

WEX is a leading financial technology service provider, simplifying the complexities of payment systems for businesses across the globe. From fleet and corporate payments to healthcare benefits, we power the modern workforce with smart, intuitive solutions. We thrive on innovation, collaboration, and empowering our people to grow their careers while helping clients succeed.

Position Overview

WEX is seeking a friendly, solutions-oriented Part-Time Customer Service Specialist to join our team remotely. In this role, you'll be the first point of contact for customers, helping to resolve inquiries, troubleshoot issues, and ensure every interaction leaves them feeling supported and valued.

What You’ll Do

• Respond to customer inquiries via phone, email, or chat in a prompt, courteous, and professional manner
• Assist customers with account questions, billing concerns, and product information
• Troubleshoot basic technical issues and escalate complex matters when needed
• Document interactions accurately in the CRM system
• Collaborate with internal teams to resolve customer issues efficiently
• Uphold WEX’s commitment to delivering outstanding customer experiences

What We’re Looking For

• 1+ year of experience in a customer service, call center, or client support role
• Strong communication and active listening skills
• Comfort navigating multiple systems and screens simultaneously
• Self-motivated and able to work independently in a remote environment
• High attention to detail and a problem-solving mindset
• Reliable home internet and a quiet, professional work setting

Preferred Qualifications

• Experience with CRM platforms (e.g., Salesforce, Zendesk)
• Familiarity with fintech, payment solutions, or benefits administration is a plus
• Bilingual English/Spanish is a bonus

Why Join WEX?

• Flexible part-time schedule to fit your life
• Remote-first culture and supportive team environment
• Comprehensive training and ongoing learning opportunities
• Be part of a purpose-driven company shaping the future of commerce

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and Finance

• Industries

  Education Administration Programs and Government Administration

Referrals increase your chances of interviewing at WEX by 2x

Customer Service Representative - Remote

Customer Service Representative (Remote)

Appointment Customer Representative | Work From Home

Pennsylvania, United States $38,000.00-$45,800.00 9 hours ago

Customer Service Agent - Remedy On-Call (Part Time)

Member Services Agent (Call Center/ Contact Center)

Member Specialist -Remote - Harrisburg, Pennsylvania

Pennsylvania, United States $19.27-$26.88 6 days ago

Lancaster, PA $75,000.00-$120,000.00 6 days ago

Absence Customer Experience Specialist - Pennsylvania

Supervisory Customer Relationship Specialist

Philadelphia, PA $116,123.00-$150,962.00 3 hours ago

Client Service Delivery Associate III: Mountain and Pacific Time Zones Preferred

Customer Service Representative-Pharmacy MTM Services- Temporary- WFH

Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)

Seasonal Customer Service Representative (Remote)

P&C Customer Service Representative (Remote) Pennsylvania

P&C Customer Service Representative (Remote) Pennsylvania

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.