Customer Service Specialist

Remote Customer Service; Passaic (NJ); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Customer Service Specialist where you'll provide superior customer support from the comfort of your home. This role involves handling calls and emails, resolving customer inquiries, and maintaining accurate records. Ideal candidates will possess a high school diploma and strong interpersonal skills, thriving in a supportive work-from-home environment.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive work-from-home environment

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal abilities.
• Reliable internet connection and a well-equipped home office setup.

Responsibilities

• Respond to inbound calls and emails, providing accurate and helpful information.
• Resolve customer issues and complaints ensuring high customer satisfaction.
• Maintain knowledge of products and services to assist customers.

Skills

Communication

Interpersonal abilities

Problem Resolution

Data Entry

Education

High school diploma or equivalent

Tools

Computer systems and software

Job description

About the Role As a Customer Service Specialist, you'll deliver outstanding customer support from your own home environment. You will handle inbound calls and emails, efficiently addressing customer inquiries and concerns with professionalism and promptness.

Key Responsibilities

• Customer Support : Respond to inbound calls and emails, providing accurate and helpful information to enhance the customer experience.
• Problem Resolution : Effectively resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Product Knowledge : Maintain comprehensive knowledge of products and services to assist customers better.
• Data Entry : Accurately enter customer information and keep account records updated.
• Communication : Communicate clearly and effectively with customers, both verbally and in written form.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal abilities.
• Able to work independently while also collaborating as part of a team.
• Proficient with computer systems and software.
• Reliable internet connection and a well-equipped home office setup.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Enjoy a supportive work-from-home environment.

Join our team and contribute to exceptional customer service from the comfort of your own home!

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Customer Service Specialist • Passaic, NJ, United States

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