Customer Service Specialist

Halma; United States; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health + dental + vision

401K

Vacation

Parental leave

Hybrid schedule

Job summary

AVIRE is seeking a customer-focused Inside Sales / Customer Service professional to support orders, provide quotes, and manage communications with customers. You will work within a team oriented environment to ensure high-quality service and timely order processing.

You will handle inquiries via phone and email, maintain accurate records in Salesforce, and collaborate with other departments to address customer questions and improve processes. Hybrid schedule with benefits is offered.

Qualifications

• Associates degree or equivalent experience; Bachelor's degree preferred.
• Minimum 1 year of customer service or inside sales experience.

Responsibilities

• Process sales orders and transactions, including changes, credits, card transactions and returns.
• Review order status reports to ensure accuracy and enable proactive outreach.
• Provide quotes to customers for requested projects.
• Handle inbound/outbound calls and emails; maintain CRM records in Salesforce.
• Identify customer needs and provide effective solutions to requests.
• Collaborate with other departments to address customer questions and concerns.

Skills

Interpersonal skills

Communication

Problem solving

Active listening

Empathy

Fluent English

Education

Associate degree

Bachelor's preferred

Tools

Salesforce CRM

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect!

What you will do:

• 1. Process sales orders and transactions; Process changes orders, credits, credit card transactions and product return authorizations.
• 2. Review order status reporting to ensure accuracy and to drive proactive customer outreach
• 3. Provide quotes to customers for requested projects
• 4. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.com
• 5. Identify customers’ needs and provide solutions when handling customer requests
• 6. Communicate with other areas of the company with regards to customer questions and concerns
• 7. Run order reports to proactively ensure orders are shipped on time
• 8. Provide basic technical support on product issues
• 9. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer service experience
• 10. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement
• 11. Performs other job duties as assigned.

We want someone who displays:

• Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.
• Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.
• Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. You take responsibility to solve customer problems the first time.
• Accountability: You take responsibility for your actions, and you deliver on your commitments.
• Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives

• 1. Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through net promoter scoring
• 2. Resolve customer complaints and issues efficiently, resulting in a high resolution and response rate
• 3. Increase sales by effectively upselling and cross-selling products and services
• 4. Maintain accurate customer records and transactions within Salesforce
• 5. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests
• 6. Resolve customer issues by working with internal departments and escalating issues when necessary

Job Skills

• Strong interpersonal and communication skills
• Proven ability to problem-solve
• Strong active listening and empathy skills
• Patience and composure under pressure
• Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
• Fluent in English and primary language used in area of responsibility and/or location

Qualifications

• Associates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred.
• A minimum of 1 years of customer service or inside sales experience.

Who is AVIRE?

Connecting and Protecting People. AVIRE combines 6 market-leading brands (Rath, Janus, E-Motive, TL Jones, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs,and life safety solutions Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. The group has manufacturing locations in 4 countries, R&D in 3 countries and Sales & Marketing in 11 countries employing over 500 people globally.

AVIRE is part of the Halma group (www.halma.com). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.

Benefits

• Competitive salary
• Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
• Paid time off
• Professional development training opportunities
• Hybrid schedule with flexibility

#AVIRE #LI-LS1