Customer Service Specialist

Business Marketers Group, Inc; Sussex (WI); Hybride; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Hybrid schedule

Résumé du poste

AVIRE is seeking a customer-focused Inside Sales/Customer Service specialist in Wisconsin (Sussex) with a collaborative, results-driven mindset. You will support customers through the buying process, process orders, quotes, and returns, and provide basic technical and product information.

You will use Salesforce to maintain accurate records, coordinate with internal teams, and contribute to achieving high customer satisfaction, upsell opportunities, and timely issue resolution.

Qualifications

• Associates degree or equivalent experience; bachelor’s preferred.
• Minimum 1 year of customer service or inside sales.
• Fluent in English; strong communication skills.
• Proficient with CRM systems and order processing.

Responsabilités

• Process orders, quotes, and returns.
• Manage inbound/outbound calls and emails.
• Provide basic product support and up-sell when appropriate.
• Maintain accurate customer records in Salesforce.
• Collaborate with internal teams to resolve issues.

Connaissances

Customer service

Communication

Problem solving

Active listening

English fluency

Formation

Associate degree

Bachelor’s degree preferred

Outils

Salesforce

Description du poste

Help grow a safer, cleaner, healthier future for everyone, every day.Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support-growing our business together? If you have answered yes to these questions, we should connect!The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for providing outstanding service support for our customers. You will be a part of a team of Regional Sales Managers, Territory Sales Managers, Customer Services Specialist, Inside Sales Specialist, Technical Support Specialists, and Marketing Communications experts with the collective goal to provide the best customer experience in the industry, supporting our customers through every stage of the buying process.Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position will report to the Commercial Sales Operations Manager.What you will do:1. Process sales orders and transactions; Process changes orders, credits, credit card transactions and product return authorizations.2. Review order status reporting to ensure accuracy and to drive proactive customer outreach3. Provide quotes to customers for requested projects4. Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM – Salesforce.com5. Identify customers’ needs and provide solutions when handling customer requests6. Communicate with other areas of the company with regards to customer questions and concerns7. Run order reports to proactively ensure orders are shipped on time8. Provide basic technical support on product issues9. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class customer service experience10. Advocate for customer needs within the business providing insights to other functional areas to ensure continuous improvement11. Performs other job duties as assigned.We want someone who displays:Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. You take responsibility to solve customer problems the first time.Accountability: You take responsibility for your actions, and you deliver on your commitments.Inclusion: In all aspects of your work, you treat everyone with respect.Performance Objectives1. Achieve a high level of customer satisfaction by consistently attaining customer service standards measured through net promoter scoring2. Resolve customer complaints and issues efficiently, resulting in a high resolution and response rate3. Increase sales by effectively upselling and cross-selling products and services4. Maintain accurate customer records and transactions within Salesforce5. Identify customer needs, clarify information and provide solutions with a high level of efficiency when handling customer requests6. Resolve customer issues by working with internal departments and escalating issues when necessaryJob SkillsStrong interpersonal and communication skillsProven ability to problem-solveStrong active listening and empathy skillsPatience and composure under pressureExcellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organizationFluent in English and primary language used in area of responsibility and/or locationQualificationsAssociates degree in Business Administration, Marketing, Communications, Sales, Engineering, or a related field or equivalent experience. Bachelor’s degree is preferred.A minimum of 1 years of customer service or inside sales experience.Who is AVIRE?Connecting and Protecting People. AVIRE combines 6 market-leading brands (Rath, Janus, E-Motive, TL Jones, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs,and life safety solutions Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. The group has manufacturing locations in 4 countries, R&D in 3 countries and Sales & Marketing in 11 countries employing over 500 people globally.AVIRE is part of the Halma group (www.halma.com). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.Benefits· Competitive salary· Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave· Paid time off· Professional development training opportunities· Hybrid schedule with flexibility#AVIRE #LI-LS1Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!