Customer Service Specialist

Ascensus; Texas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Savings Account

401(k) match

Benefits package

Paid time off

Tuition reimbursement

Volunteer programs

Casual dress

Job summary

Ascensus seeks a Compliance Servicing Specialist to provide front-line call center and operational support for IRA, ESA and HSA compliance issues to financial institutions and Ascensus staff. The role requires mastery of IRS rules and Ascensus processes, with extensive upfront training.

You will handle confidential data with care, identify cross-sell opportunities, and maintain knowledge of product offerings while delivering accurate, timely guidance in a courteous, compliant manner.

Qualifications

• Bachelor’s degree in business or finance, or equivalent work experience.
• Call center experience preferred.
• Proficient with MS Word, Excel and Outlook; strong communication skills.

Responsibilities

• Answer inbound calls providing compliance and operational assistance for IRA, HSA, ESA and other accounts.
• Process death claims and related forms for deceased account owners.
• Cross-sell Ascensus products where appropriate.
• Protect confidential data and ensure information security.
• Maintain knowledge of Ascensus products and market offerings.

Skills

Call center experience

Communication skills

Customer service

Problem solving

Education

Bachelor's degree in Business or Finance

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Section 1: Position Summary

The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions such as credit unions, banks, and Ascensus staff. The nature of the support provided is typically on Individual Retirement Account (IRA), Coverdell Educational Savings Account (ESA) and Health Savings Account (HSA) compliance issues, regulations and operating procedures. This position requires that the specialist becomes proficient in their knowledge of complex compliance issues and the use of several operating systems. This position requires an in-depth knowledge of IRS rules and regulations and Ascensus operational processes. The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate. Extensive training is provided up front and is intended to assist in the process of learning the role and strengthening the knowledge base of the candidate.

Section 2: Job Functions, Essential Duties and Responsibilities

Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Answer inbound phone calls from our clients to provide compliance and operational assistance related to IRA, HSA, ESA and other account types as necessary. Process death claims and miscellaneous forms related to the death claim process for our client’s deceased IRA, HSA or ESA account owners. Take advantage of opportunities to identify and cross-sell other Ascensus products – Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit our clients.

Supervision N/A

Section 3: Experience, Skills, Knowledge Requirements

Bachelor’s Degree in Business, Finance or a trade-off in related work experience. Previous experience in a call center environment preferred. Proficient use of Microsoft Word, Excel and Outlook. Previous knowledge of financial services industry specifically related to financial organizations such as Credit Unions and Banks. Strong written and oral communication skills. Demonstrated customer service skills. Proven ability to use effective listening and problem solving skills. We are proud to be an Equal Opportunity Employer. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Ascensus helps millions of people save for a better future.

What makes any career at Ascensus so rewarding?

• Collaborative, idea-sharing environment
• Professional Development with in-house training and tuition reimbursement
• Generous reward programs
• Paid time off
• Medical, dental & vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) & 529 college savings match programs
• Volunteer and charitable-giving programs
• Business casual dress