Customer Service Specialist

Ascensus; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Ascensus in Florida is seeking a Compliance Servicing Specialist to deliver frontline call center and operational support to financial institutions on IRA, ESA and HSA compliance issues, regulations and procedures.

The role requires mastering IRS rules, multiple systems and Ascensus processes, with extensive training up front to help you learn, grow and contribute to product expansions in the marketplace.

Qualifications

• Bachelor’s degree in Business, Finance, or related field.
• Call center experience preferred.
• Proficient with Word, Excel and Outlook.
• Knowledge of financial services industry, especially banks or credit unions.
• Strong written and oral communication; customer service skills.

Responsibilities

• Protect confidential data and ensure proper handling to prevent unauthorized access or disclosure.
• Uphold core values: People Matter, Quality First and Integrity Always®.
• Answer inbound calls to provide compliance and operational assistance related to IRA, HSA, ESA and other accounts.
• Process death claims and related forms for deceased IRA, HSA or ESA owners.
• Cross-sell Ascensus products where appropriate and maintain knowledge of offerings.

Skills

Call center experience

Communication skills

Customer service

Problem solving

Attention to detail

Education

Bachelor’s Degree in Business or Finance

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Section 1: Position Summary

The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions such as credit unions, banks, and Ascensus staff. The nature of the support provided is typically on Individual Retirement Account (IRA), Coverdell Educational Savings Account (ESA) and Health Savings Account (HSA) compliance issues, regulations and operating procedures. This position requires that the specialist becomes proficient in their knowledge of complex compliance issues and the use of several operating systems. This position requires an in-depth knowledge of IRS rules and regulations and Ascensus operational processes. The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate. Extensive training is provided up front and is intended to assist in the process of learning the role and strengthening the knowledge base of the candidate.

Section 1: Position Summary

The Compliance Servicing Specialist position is primarily responsible for providing front-line call center and operational process support to financial institutions such as credit unions, banks, and Ascensus staff. The nature of the support provided is typically on Individual Retirement Account (IRA), Coverdell Educational Savings Account (ESA) and Health Savings Account (HSA) compliance issues, regulations and operating procedures. This position requires that the specialist becomes proficient in their knowledge of complex compliance issues and the use of several operating systems. This position requires an in-depth knowledge of IRS rules and regulations and Ascensus operational processes. The specialist is also responsible to promote the expansion of Ascensus products in the marketplace where appropriate. Extensive training is provided up front and is intended to assist in the process of learning the role and strengthening the knowledge base of the candidate.

Section 2: Job Functions, Essential Duties and Responsibilities

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
• Answer inbound phone calls from our clients to provide compliance and operational assistance related to IRA, HSA, ESA and other account types as necessary.
• Process death claims and miscellaneous forms related to the death claim process for our client’s deceased IRA, HSA or ESA account owners.
• Take advantage of opportunities to identify and cross-sell other Ascensus products – Maintain basic knowledge of all products and services offered throughout Ascensus, and any new products introduced within the market place that would benefit our clients.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Bachelor’s Degree in Business, Finance or a trade-off in related work experience
• Previous experience in a call center environment preferred.
• Proficient use of Microsoft Word, Excel and Outlook.
• Previous knowledge of financial services industry specifically related to financial organizations such as Credit Unions and Banks
• Strong written and oral communication skills
• Demonstrated customer service skills
• Proven ability to use effective listening and problem solving skills

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.