Temporary Call Center Representative

Ascensus; Missouri; Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

401(k) & College Savings

Volunteer Programs

Casual Dress Code

Job summary

Ascensus is hiring for a Temporary Call Center Representative to support client accounts across FSA, 529 and retirement plans. Work 100% remotely with training via EST hours, handling phone, email and chat requests with a strong emphasis on accuracy and HIPAA compliance.

Qualifications include a high school diploma or GED, 1+ years in a call center or customer service role, and proficiency with Microsoft Office and Excel. The role offers learning opportunities and a supportive team environment.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefits systems.
• Computer proficiency required.
• Excellent listening, verbal and written communication skills.
• Detail oriented, flexible and self-motivated.

Responsibilities

• Handle requests from participants, financial advisors and plan administrators via phone, email or chat.
• Explain benefits and plan provisions and review claims information.
• Process financial and non-financial transactions accurately and timely.
• Maintain confidentiality and HIPAA compliance.
• Meet service levels and contribute to department goals.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future.

Ascensus helps millions of people save for a better future.

We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you!

The hourly rate is $19.

Class start dates are: 11/4/2026.

These positions are 100% fully remote.

The first 4 weeks consist of training from 10:00 am to 6:30 pm EST.

Shift Options

• Late Shift 11:30 am to 8:00 pm
• 12:30 pm to 9:00 pm
• 1:30 pm to 10:00 pm
• 2:30 pm to 11:00 pm

The Temporary Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Associates will handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans. They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The associate provides excellent customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices.

Essential Functions

• Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance filings, documentation and reports; or (b) administer payments based on plan information and documentation, in a timely manner.
• Respond to all account owners and participant phone inquiries and requests in a timely and accurate manner.
• Meet department and individual service levels and quality goals and support department business objectives.
• Proactively engage participants, anticipate their needs, offer assistance and solutions.
• Process financial and non-financial transactions timely and accurate.
• Demonstrate flexibility and team-orientation.
• Comply with plan document provisions, regulations, guidelines and company procedures.
• Maintain confidentiality and keep department, client and participant HIPAA compliant.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.

Required Education and Experience

• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Computer proficiency is required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible, and self-motivated.

Why Join Us?

• Collaborative, idea-sharing environment
• Professional Development with in-house training and tuition reimbursement
• Generous reward programs
• Paid time off
• Medical, dental & vision benefits
• Health Savings Account with employer contribution up to $1,100
• 401(k) & 529 college savings match programs
• Volunteer and charitable-giving programs
• Business casual dress