Customer Service Specialist

Arizona-State-University; Tempe (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Reduced tuition for employees, spouses

Competitive health and life benefits

Wellness program

Disability and leave program

Paid holidays

Retirement programs

Job summary

Arizona State University on the Tempe campus is seeking an Enrollment and Records Assistant to support maintenance of enrollment and student records information systems, ensuring high-quality student registration services.

The role requires a detail-oriented, team-oriented individual with strong customer service, effective communication, and experience with student information systems like PeopleSoft. Work is on campus in Tempe with a focus on accuracy and timely processing.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service in a team and high-volume setting.
• Experience with student information systems (e.g., PeopleSoft).
• Proficiency with Microsoft Word, Excel, Outlook.
• Ability to resolve complex inquiries and research non‑routine issues.
• Knowledge of University policies and FERPA.

Responsibilities

• Provide information and convey university policies to students, staff and the public in person, by phone, and by email.
• Assist with registration transactions, enrollment verifications, transcript requests, and name changes.
• Investigate problems and discrepancies and resolve them promptly.
• Maintain records and compile varied information.
• Advise departments and answer technical questions to ensure follow‑up.

Skills

Customer service

Communication

FERPA knowledge

Stakeholder relations

University policies

CRM (Salesforce)

Problem solving

Education

High School Diploma

Tools

PeopleSoft

Microsoft Office

Salesforce

Job description

Job Profile

• Enrollment and Records Assistant
• Job Family: Enrollment and Records
• Time Type: Full time

Minimum Qualifications

• High School Diploma; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Supports maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.

Job Description

Position Salary: $20.00 per hour

Are you looking to use your attention to detail and problem-solving experience in a collaborative team environment? Are you a self-starter who works well independently but also enjoys working with a team? Do you want employment helping students achieve their educational goals? If you are student-focused and enjoy the challenge of working in a fast-paced, academic environment, this may be the position for you. University Registrar Services is seeking a detail-oriented individual to join the Records and Enrollment team on the Tempe campus as a Customer Service Specialist, to answer a variety of inquiries and process transactions on student records. The ideal candidate will be detail-oriented, possess strong customer service skills, communicate effectively, tech-friendly and have experience in higher education. The Tempe campus is dynamic, vibrant, and a great environment in which to work. We encourage you to apply if you want to grow professionally, acquire new skills, and work for a leading innovator in higher education.

Essential Duties

• Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
• Assist with registration transactions, enrollment verifications, transcript-related requests, and legal name changes.
• Including transaction/discrepancy research and resolution in a timely manner.
• Maintain a variety of records requiring classification and compilation of varied information.
• Serve as a reference source to assist departments and employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function; responds to technical administrative questions ensuring necessary follow-up is performed.
• Check, review or prepare records, reports, forms or other documents of various kinds pertinent to assigned function(s); investigates complicated problems or errors.
• Plan and prioritize workload to meet set deadlines.

Desired Qualifications

• Experience with providing customer service in a team environment and in a high-volume service location
• Experience in retrieving and updating information in a student information system (e.g., PeopleSoft)
• Experience with Microsoft Office applications (i.e. Word, Excel, Outlook)
• Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments and advising units.
• Demonstrated knowledge of University policies and procedures.
• Evidence of effective communication skills.
• Experience with CRM systems, (i.e., Salesforce).
• Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners and other stakeholders
• Demonstrated knowledge of FERPA.

Working Environment

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement

In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.

Academic Enterprise Enrollment core values

• Make the human connection: We commit to listen, offer empathy and show compassion.
• Drive success with teamwork: We solve problems with collaboration and creativity.
• Promote a thriving community: We recognize work-life balance and embrace our individual differences.
• Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
• See the extraordinary through our efforts: We support those who are pursuing their dreams.
• Lead with respect and positive intent in every situation: We communicate openly, genuinely and with transparency.

Benefits

• Reduced tuition for employees, their spouses and dependents
• Competitive rates for health and life benefits
• Wellness program
• Disability and leave program
• Paid holidays
• Retirement programs

ASU’s comprehensive benefits package is a key part of your total compensation.

Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.

Location

Campus: Tempe

Funding

No Federal Funding

Driving Requirement

Driving is not required for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background check statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint check statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Graduate Assistant, Intern and part‑time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.