Product Quality Analyst, Degree Planner

Arizona-State-University; Tempe (AZ); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Arizona State University in Tempe seeks a Business and Data Analyst 2 to implement system requirements and perform routine data analysis to ensure data management objectives within the unit are met.

You will translate requirements into detailed test plans, execute testing, document defects, and support user acceptance testing while maintaining testing libraries and coordinating around the academic calendar.

Qualifications

• Bachelor's degree and 3 years of experience in the area or related field.
• Experience writing and executing manual test cases and test plans against documented requirements or acceptance criteria.
• Experience with test case management or defect tracking tools (e.g., Jira, TestRail, Zephyr, Azure DevOps).

Responsibilities

• Translate requirements and acceptance criteria into detailed test plans, test cases, and test scripts for new features and enhancements.
• Execute manual functional, regression, and exploratory testing across releases to verify that features work as intended.
• Identify, document, and reproduce defects with clear steps, expected vs. actual results, and supporting evidence to support triage and resolution.
• Track defects through resolution, coordinating with Developers and Product Managers to confirm fixes and re-test as needed.
• Support user acceptance testing (UAT) by preparing test scenarios and coordinating stakeholder participation.

Skills

Data analysis

Attention to detail

Written communication

Education

Bachelor's degree

Tools

Jira

TestRail

Zephyr

Azure DevOps

Job description

Job Profile and Details

Business and Data Analyst 2 – Job Family: Business and Data Analytics – Time Type: Full time. Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met.

Essential Duties

• Translate requirements and acceptance criteria into detailed test plans, test cases, and test scripts for new features and enhancements.
• Execute manual functional, regression, and exploratory testing across releases to verify that features work as intended and existing functionality has not broken.
• Identify, document, and reproduce defects with clear steps, expected vs. actual results, and supporting evidence (screenshots, logs) to support efficient triage and resolution.
• Track defects through resolution, working with developers and Product Managers to confirm fixes and re-test as needed.
• Support user acceptance testing (UAT) by preparing test scenarios, coordinating stakeholder participation, and consolidating feedback.
• Maintain test case libraries and testing documentation so coverage stays current as products evolve.
• Assess release readiness and communicate quality risk, defect severity, and open issues clearly to the Product Manager and other stakeholders ahead of go/no-go decisions.
• Coordinate testing schedules and effort around release timelines and ASU's academic calendar to minimize risk during high-stakes institutional windows.
• Develop working knowledge of the products under test, their user base, and ASU's academic operations to inform testing priorities and risk judgment.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications

• Experience writing and executing manual test cases and test plans against documented requirements or acceptance criteria.
• Experience identifying, documenting, and tracking software defects through resolution.
• Experience with functional and regression testing across multiple releases.
• Demonstrated attention to detail and ability to reproduce and clearly communicate issues to technical and non-technical audiences.
• Strong written communication skills for test documentation and defect reporting.
• Experience with test case management or defect tracking tools (e.g., Jira, TestRail, Zephyr, Azure DevOps).
• Experience coordinating or supporting user acceptance testing (UAT) with business stakeholders.
• Experience testing web or SaaS applications, including cross-browser or basic accessibility checks.
• Familiarity with agile/scrum release cycles and working within sprint-based testing timelines.
• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Position Salary Range: $56,900 - $70,000 per year; DOA

Location: Campus: Tempe. Funding: No Federal Funding.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values‑driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives.

Applicants must be eligible to work in the United States.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World‑class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement: Driving is not required for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Current ASU employees and Contingent Workers should log into Workday to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times. If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step‑by‑step instructions, refer to the ASU Application Guide for External Candidates. If you are a student (worker and non-worker) interested in applying for student jobs, please log into Workday to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu. If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site.

About Arizona State University Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.