Customer Service Specialist

Theuniversityunion; Sparks (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company Paid Life/ADD

Voluntary Life/ADD

Voluntary Short-Term Disability

Paid Holidays

Paid Time Off

401K

Job summary

Via Seating is hiring a new Customer Service Specialist to join our Sales team in Sparks, Nevada. This role provides exceptional service as the primary contact for external customers, manages requests, and coordinates order updates while supporting the sales team.

The successful candidate will develop product knowledge, communicate clearly, and maintain strong relationships. Hybrid capacity may be considered after training; this is an in-person, non-safety sensitive position with a comprehensive

Qualifications

• Provides exceptional customer service and serves as a primary contact for external customers.
• Coordinates order updates and responds to customer requests with accurate information.
• Supports the sales team and resolves questions or concerns promptly.

Responsibilities

• Provide exceptional customer service as primary contact for external customers.
• Coordinate order updates and track progress with internal teams.
• Support sales team with information and follow-through on requests.
• Resolve customer questions or concerns and maintain strong relationships.
• Gain product/process knowledge to answer inquiries accurately.

Skills

Customer service

Communication

Problem-solving

Follow-through

Education

High school

Job description

• Location 205 Vista Blvd,Sparks, NV, 89434-9698,United States
• Base Pay $22.00 - $25.00 / Hour
• Job Category Customer Service, Administrative, Client Services
• Industry Manufacturing, Production, Customer Service
• Relocation Expense Covered No
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Via Seating is hiring a new Customer Service Specialist to join our Sales team!!

Via’s Customer Service Specialist is responsible for the is responsible for providing exceptional customer service and serving as a primary point of contact for Via’s external customers. This position manages customer requests, provides accurate account and product information, coordinates order updates, supports the sales team, and works proactively to resolve questions or concerns.

Via’s Customer Service Specialist works closely with customers, sales partners, and internal departments to gather information, coordinate solutions, and ensure customer needs are met. This role requires strong communication, organization, problem-solving, and follow-through, with a focus on creating positive customer experiences and maintaining strong customer relationships.

The successful candidate will develop a thorough understanding of Via, Inc. products, processes, and systems in order to effectively answer customer questions, resolve issues, and provide appropriate solutions.

Via’s Customer Service Specialist position is an in-person, non-safety sensitive position. The opportunity to work in a hybrid capacity may be considered upon completion of training.

Pay Range is $22.00 - $25.00/hourly to start DOE.

Seating That Supports People

At Via, we believe great seating can improve the way people live and work. Guided by a commitment to performance, humanity, and sustainability, we design and manufacture seating that supports wellbeing, minimizes environmental impact, and delivers lasting value. In collaboration with leading designers, and through a focus on ergonomic and manufacturing excellence, we create solutions that perform consistently, ship quickly, and stand the test of time. From concept to completion, everything we do is driven by a simple goal: to make a meaningful difference with every seat.

Via offers a very generous benefits package including:

• Comprehensive Package effective 1st of the month following hire date including:
  • Medical, Dental and Vision, Company Paid Life/ADD, Voluntary Life/ADD, Voluntary Short-Term and Long-Term Disability, Voluntary Flexible Spending Accounts for Medical and/or Dependent Care, Voluntary Identity and Legal Protections
• Additional Benefits Offered including 10 Paid Holidays per year , 15 Days of Paid Time Off, 401K Participation with up to a 4% company match after 90 days and Bi-Annual Company Celebrations

We are an Equal Opportunity Employer, Gender/Minority/Veterans/Disabled. Via Seating is a drug and alcohol free workplace. Veterans are strongly encouraged to apply.