Customer Service Specialist

Bottleless Nation; Sandpoint (ID); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Pure Water Partners in Sandpoint, ID is seeking a Customer Service Specialist to serve as the brand ambassador, handling inquiries, resolving issues, and ensuring a positive customer experience. This remote/work-from-home role requires a two-week on-site training in Sandpoint, after which normal hours are Mon-Fri, 6:00 AM to 3:00 PM, with emphasis on timely payments and accurate communications.

Ideal candidates have at least two years in customer service, strong written and phone skills, and

Qualifications

• Minimum 2 years in a customer-focused environment.
• Strong written and verbal communication.
• Proficiency with MS Word and Excel.

Responsibilities

• Provides an exceptional customer experience with a focus on building trust and resolving issues.
• Answers customer inquiries regarding service issues, account questions, and general client concerns.
• Assesses customer requirements and expectations.
• Communicates in a timely and accurate manner.
• Takes actions to encourage timely payments.
• Processes payments.
• Works within and contributes to the team environment.

Skills

Customer service

Interpersonal skills

Written communication

Phone professionalism

Time management

Analytical/problem-solving

Relationship building

Education

High school diploma

Associate or Bachelor degree preferred

Tools

MS Word

Excel

Other business programs

Job description

Pure Water Partners, a privately held specialty finance company in the bottle free water marketplace is actively seeking an experienced enthusiastic and motivated Customer Service Specialist.

Job Description

This position is a critically important role, acting as the company’s “brand ambassador” by being the front-line point of contact with our customers. Effective interpersonal and communication skills, as well as an ability to work independently are key to success in this position.

Remote/Work from Home

This is a remote/work from home role, but it does require a commitment to commute to our Sandpoint, ID office daily during an initial training period (typically 2 weeks, 7:00am-4:00pm).

Work Schedule

After the initial training period, normal work hours are Monday through Friday 6:00 AM to 3:00 PM.

If you are looking for a company that you can grow with and learn from, then we want to hear from you!

Our Customer Service Team

• Provides an exceptional customer experience with a focus on building a relationship of trust and enthusiasm and resolving issues with positive outcomes
• Answer customer inquiries regarding service issues, account questions, and general client concerns
• Works to assess customer requirements and expectations
• Communicates in a timely and accurate manner
• Takes actions to encourage timely payments
• Processes payments
• Works within and contributes to the team environment

Our Ideal Candidate

• Minimum 2 years' experience working in a customer focused environment
• High level of trust and integrity
• Strong customer service, interpersonal and relationship building skills
• Confidence and professionalism on the phone
• Excellent written communication skills
• Computer experience and proficiency – MS Word, Excel and other business programs
• Analytical and problem-solving skills
• Effective time management and ability to prioritize projects and customer needs
• Displays professionalism in demeanor language and appearance
• Willing to work with and adhere to performance goals
• Patience and flexibility and the ability to manage stress
• High school diploma required - Associate’s/Bachelor’s degree preferred

Pure Water Partners is one of the fastest growing companies in the Sandpoint area. We are seeking committed individuals to strengthen our company as we expand. There is opportunity for professional development and growth in this role.