Customer Service Specialist

Socket.dev; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan

Employee Stock Ownership Plan

Job summary

Milan Institute in Houston is seeking a friendly and organized Customer Service Specialist to greet clients, manage salon appointments, and support students on the salon floor. You will be the face of the salon, handling bookings, payments, and inquiries with professionalism.

You will collaborate with instructors and students to ensure smooth operations, maintain a welcoming environment, and promote salon services and promotions while staying current with industry trends.

Qualifications

• High school diploma or equivalent is preferred.
• Experience in customer service, preferably in beauty/salon settings.
• Strong communication and organizational skills.

Responsibilities

• Greet clients and manage a positive first impression.
• Schedule appointments and manage client preferences.
• Coordinate bookings with instructors and students for smooth salon operations.
• Provide excellent customer service throughout the client experience.
• Maintain a clean, organized salon floor and workstations.

Skills

Customer service

Interpersonal communication

Scheduling appointments

Cash handling

Salon software

Education

High school diploma

Tools

Salon management software

POS system

Job description

Description

We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.

Position Overview:

As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.

Responsibilities:

• Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
• Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
• Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
• Provide exceptional customer service, attending to clients’ needs and preferences throughout their salon experience.
• Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
• Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
• Process payments and manage cash register transactions.
• Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
• Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
• Assist with other administrative tasks and salon projects as needed.

Requirements:

• High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
• Previous experience in a customer service role, preferably in the beauty or salon industry.
• Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
• Excellent organizational skills and attention to detail in managing appointments and salon operations.
• Enthusiasm for working with students and supporting their learning and development.
• Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
• Proficiency in using salon management software or booking systems is a plus.
• Basic knowledge of cosmetology services, terminology, and beauty product brands.
• Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
• Flexibility to work evenings and weekends based on salon hours and client demands.

Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.

Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.