Customer Service Specialist

Crystal D; Saint Paul (MN); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Weekly Pay

Paid Holidays

Paid time off

401(k) match

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

MANY Company events

Job summary

Crystal D in Saint Paul, MN is seeking an Order Tracking Specialist to manage customer orders from placement to final delivery, ensuring a simple, fast, and accurate process. You will communicate proactively with customers and guide orders through approval and production to meet on-time delivery.

This onsite role requires 1–2 years in order entry or customer service, excellent communication, strong attention to detail, and the ability to thrive in a fast-paced environment. The St.

Qualifications

• 1–2 years of experience in order entry, customer service, or a related role.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to prioritize, multitask, and stay organized.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Proactive problem-solver with a customer-first mindset and a commitment to finding solutions.
• Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment.
• Friendly, outgoing personality with a passion for creating exceptional customer experiences.

Responsibilities

• Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience.
• Communicate proactively with customers regarding products, timelines, order status, and expectations.
• Drive orders through the approval and production process efficiently to ensure on-time delivery.
• Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence.
• Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service.
• Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence.
• Respond to customer calls promptly and accurately, documenting all interactions thoroughly.
• Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude.

Skills

Excellent communication

Attention to detail

Customer service

Microsoft Office

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience.

Job Purpose

The Order Tracking Specialist is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE.

This role requires working onsite at the St.Paul, MN office

Key Responsibilities

• Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience.


• Communicate proactively with customers regarding products, timelines, order status, and expectations.


• Drive orders through the approval and production process efficiently to ensure on-time delivery.


• Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence.


• Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service.


• Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence.


• Respond to customer calls promptly and accurately, documenting all interactions thoroughly.


• Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude.

Qualifications

• 1–2 years of experience in order entry, customer service, or a related role preferred.


• Excellent verbal and written communication skills.


• Strong attention to detail with the ability to prioritize, multitask, and stay organized.


• Proficient in Microsoft Office, including Outlook, Word, and Excel.


• Proactive problem-solver with a customer-first mindset and a commitment to finding solutions.


• Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment.


• Friendly, outgoing personality with a passion for creating exceptional customer experiences.

What Makes You Successful

• Integrity, dependability, and empathy.


• Driven, flexible, and detail-oriented.


• Committed to personal and professional growth.

Our Core Values

Integrity Quality Respect Commitment Passion

Benefits*

• Weekly Pay


• Paid Holidays


• Paid time off


• 401(k) match


• Dental insurance


• Employee assistance program


• Employee discount


• Flexible spending account


• Health insurance


• Life insurance


• MANY Company events

Address: 505 Atwater Circle
St. Paul, MN 55103

Pay: Starting at $23/hr.