CUSTOMER SERVICE SPECIALIST

Priority Dispatch Corp.; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Healthcare Customer Service Specialist to join the billing team in Pittsburgh, PA. This role involves responding to patient billing inquiries and providing clear explanations of charges. Candidates should have a high school diploma and at least 2 years of experience in medical billing or healthcare customer service, combined with excellent communication and organizational skills.

Benefits

Exceptional benefits package

Qualifications

• Minimum of 2 years of experience in medical billing or healthcare customer service required.
• High school diploma or equivalent required; associate degree preferred.

Responsibilities

• Respond to high volume of inbound patient calls related to billing inquiries.
• Provide clarifications on charges and manage patient payment plans.
• Document patient interactions accurately in the billing system.

Skills

Insurance claims knowledge

EOB interpretation

Communication

Customer service skills

Organizational skills

Education

High school diploma

Associate degree (preferred)

Tools

Medical billing software

Electronic health records systems

Job description

Job Details

Job Location: INDUSTRY - Pittsburgh, PA

Salary Range: Undisclosed

Description

CHC Solutions, Inc.is currently seeking an experienced Healthcare Customer Service Specialist to join our billing team in our Pittsburgh, PA (Robinson Township) office.

Who we are:

CHC Solutions, Inc., is a family of companies providing comprehensive medical equipment and supplies and patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care.

Family brands include Continuum, Burmans Medical Supplies, bioCARE and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedics and ostomy products.

In the Healthcare Customer Service Specialist role, you will do the following:

• Respond to a high volume of inbound patient calls related to billing inquiries, balances, and payment options.
• Provide clear and compassionate explanations of charges and insurance payments.
• Interpret and explain EOBs (Explanation of Benefits) and insurance verifications to patients.
• Set up and manage payment plans based on internal guidelines and patient financial ability.
• Monitor and maintain awareness of missed daily denials; flag claims for AR Representatives when denials are identified.
• Review and track high-balance patient accounts to assess risk and determine if services should be suspended for non-payment.
• Collaborate with AR staff and insurance representatives as needed to resolve billing issues.
• Document all patient interactions and account updates accurately in the billing system.
• Stay up to date on payer guidelines, denial trends, and changes in billing practices.
• Maintain excellent customer service standards while balancing the need for financial resolution.

Qualifications

Our ideal candidate:

Experience

• High school diploma or equivalent required; associate degree in business, healthcare, or a related field preferred.
• Minimum of 2 years of experience in medical billing, patient accounts, or healthcare customer service.

Skills and abilities:

• In-depth knowledge of insurance claims, EOBs, denial management, and patient billing processes.
• Proficient in reading and interpreting insurance verifications and coverage details.
• Excellent communication and customer service skills with a patient-focused approach.
• Ability to handle sensitive conversations around finances with professionalism and empathy.
• Strong organizational skills with attention to detail and follow-through.
• Experience with medical billing software and electronic health record systems preferred.

What we offer:

CHC Solutions, Inc. values its employees and offers an exceptional benefits package. When submitting your resume, please include your salary requirement.