Customer Service Specialist

Brown & Brown; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health support

Paid time off

Holidays

Partner discounts

Job summary

Braishfield Associates, a division of Hull & Company, LLC, seeks a Customer Service Specialist to join our Orlando, FL team. The primary duty is servicing customer accounts and supporting policy administration.

The ideal candidate brings strong communication, confidentiality, and a client-focused mindset, thriving in a collaborative environment with attention to detail and multi-tasking skills. We value teammates who contribute to reaching our service goals.

Qualifications

• You have a client-focused attitude and value relationships and trust.
• You are detail oriented, organized and a strong listener.
• You are a great team player with a positive attitude.

Responsibilities

• Set up New and Renewal client records.
• Review applications and bind policies.
• Issue policies and process endorsements, cancellations, renewals.
• Follow up for missing file documentation.
• Order loss control reports and ensure compliance.
• Maintain quality control guidelines and support other tasks.

Skills

Client-focused attitude

Team player

Excellent communication

Detail oriented

Multi-tasking

Confidentiality

Listening skills

MS Office proficiency

Education

High School or equivalent

2-20 license within 90 days

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self‑starters and those who are committed to doing what is best for our customers.

Braishfield Associates, a division of Hull & Company, LLC is seeking a Customer Service Specialist to join our team in Orlando, FL.

The primary responsibility of this role is to service customer accounts.

We have “teammates”, not “employees”, and our teammates make all the difference in our success.

Who You Are

You believe in working as a team and thrive in fun and collaborative environments. You have a client-focused attitude and value the importance of relationships, professionalism, and trust. You set goals high and aim higher. You have solid communication skills. You are detail oriented and organized. You enjoy learning new skills, systems, processes, and procedures. You are a great listener and are not afraid to ask questions. You believe that learning is vital to success.

What You Will Do

• Set up New and Renewal client records
• Review applications
• Bind New and Renewal policies
• Issue policies as necessary
• Follow up for missing file documentation (loss runs, applications, etc.)
• Issue, Invoice and Process endorsements, cancellations, reinstatements and non-renewals; or other policy servicing tasks
• Order loss control reports, follow up for compliance of recs
• Compliance with Quality Control guidelines
• Other activities, duties, projects or tasks as assigned

What You Will Need

• High School or equivalent education
• 2-20 license (within 90 days of employment)
• Proficient with MS Office Suite
• Experience in working in a paperless environment – strong PC skills required
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Must be detail oriented and possess the ability to multi-task
• Commitment to excellent customer service
• Ability to effectively work well with others
• Be a Team Player with a Positive Attitude

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.