Customer Service Specialist

Carboline; Oregon; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings and Plan with company

Performance-based bonus/commission

Continuing education

Job summary

Tremco Construction Products Group is seeking a Customer Service Representative to process product orders and support distributors, contractors, design teams, and owners.

On-site role at 34 Executive Dr., Hudson, NH. The position requires 2–4 years of related experience, strong MS Office skills, and familiarity with QuickBooks or SAP. Competitive salary $50,000–$60,000 with incentive compensation and comprehensive benefits.

Qualifications

• 2–4 years of customer service experience.
• Experience with distributors, contractors or sales reps.
• Ability to communicate clearly and professionally.
• Lean management knowledge is an asset.

Responsibilities

• Handle high volumes of calls, emails, and faxes and respond to inquiries.
• Accurately key orders and set up new customers in the system.
• Check stock availability and manage shipping documents.
• Support pricing, order tracking, and delivery time updates.

Skills

Clear communication

Professional writing

Problem solving

Teamwork

Education

High school diploma (GED)

Tools

QuickBooks

SAP

Microsoft Office

Job description

Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

General Purpose of the job:

The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.

THIS POSITION WORKS ON SITE AT 34 EXECUTIVE DR. HUDSON, NH 03051

Essential Duties and Responsibilities:

• Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, rate quotes, shipping information, samples, etc.)
• Accurately key orders and set up new customers into the system.
• Check stock availability to confirm orders.
• Handle special requests such as color matching and custom size orders.
• Responsible for all aspects of logging orders, routing, shipping, ad tracking of outbound orders; works with transporters for freight pick-up and ensures that deliveries are routed appropriately.
• Prepares and verifies relative shipping documents like bills of lading (BOL's).
• Enter "on times" daily by scanning BOL's into the system; provide monthly updates on delivery times (i.e. how many were late vs. on time).
• Ensure all orders are shipped and invoiced promptly and accurately; provide 2nd check for PO's before sending to the floor and perform shipping inspection prior to shipments being sent.
• Supply SDS upon request and with all shipped products.
• Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
• Be proactive in communicating changes to orders.
• Obtain and continuously enhance a broad knowledge of product lines, prices, delivery time, and similar data as required relating to the business units being services.
• Follow ISO required procedures as related to the customer service function.
• Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information, and stock availability.
• Suggest potential alternatives/solutions to customer concerns.

Education Requirement:

• High school diploma or general education degree (GED)

Experience Requirement:

• Two to four years related customer service experience and/or training.
• Experience working with distributors, contractors and or sales reps.

OTHER SKILLS AND ABILITIES: Indicate if required or preferred.

• Must be able to communicate clearly and professionally both in verbal and written form.
• Strong proficiency with Microsoft Office applications required.
• Understanding of Lean Management Principles is an asset.
• Demonstrates office etiquette including; communication, decision making, and problem solving.

OTHER QUALIFICATIONS

• Quickbooks Preferred
• Possess a strong understanding running sales reports, extending codes, material master, customer master, listings/exclusions, etc.
• SAP preferred

PHYSICAL DEMANDS:

Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $50,000 and $60,000 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.