Customer Service Representative

Tremco CPG Inc.; Nashua (NH); Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) Savings and Trust & Plan with 2

Performance Based Bonus/Commission

Paid holidays

Résumé du poste

Tremco Construction Products Group seeks a Customer Service Representative to provide service to distributors, contractors, design teams, and building owners. This on-site role processes product orders, handles inquiries, and ensures accurate shipping and invoicing from the Hudson, NH location.

Ideal candidates bring 2–4 years of customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Two to four years of relevant customer service experience.
• Experience with distributors, contractors, or sales reps.

Responsabilités

• Handle large volumes of calls, emails, and faxes. Respond to inquiries or requests (orders, product info, stock status, pricing, quotes, shipping).
• Accurately key orders and set up new customers in the system.
• Check stock availability to confirm orders."
• Handle special requests such as color matching and custom size orders.
• Responsible for logging orders, routing, shipping, and tracking outbound orders; coordinate with transporters for freight pick-up and delivery routing.
• Prepare and verify shipping documents like bills of lading (BOLs).
• Enter on-time daily by scanning BOLs; provide monthly delivery-time updates.
• Ensure orders are shipped and invoiced promptly; double-check POs before sending to the floor; inspect shipments.
• Provide SDS upon request for all shipped products.
• Keep customers and sales reps informed of anticipated ship dates and delays.
• Communicate order changes proactively.
• Build broad knowledge of product lines, prices, delivery times, and related data.
• Follow ISO procedures related to customer service.
• Troubleshoot pricing, order tracking, delivery times, and stock availability; suggest alternatives.

Connaissances

Communication

Problem solving

Teamwork

Attention to detail

Formation

High school diploma or GED

Outils

QuickBooks

SAP

Microsoft Office

Description du poste

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.

GENERAL PURPOSE OF THE JOB;

The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.

This position works on site at 34 Executive Drive. Hudson, NH 03051.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers’ and representatives’ inquiries or requests (orders, product information, stock status, pricing, rate quotes, shipping information, samples, etc.)
• Accurately key orders and set up new customers into the system.
• Check stock availability to confirm orders.
• Handle special requests such as color matching and custom size orders.
• Responsible for all aspects of logging orders, routing, shipping, ad tracking of outbound orders; works with transporters for freight pick-up and ensures that deliveries are routed appropriately.
• Prepares and verifies relative shipping documents like bills of lading (BOL’s).
• Enter “on times” daily by scanning BOL’s into the system; provide monthly updates on delivery times (i.e. how many were late vs. on time).
• Ensure all orders are shipped and invoiced promptly and accurately; provide 2nd check for PO’s before sending to the floor and perform shipping inspection prior to shipments being sent.
• Supply SDS upon request and with all shipped products.
• Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
• Be proactive in communicating changes to orders.
• Obtain and continuously enhance a broad knowledge of product lines, prices, delivery time, and similar data as required relating to the business units being services.
• Follow ISO required procedures as related to the customer service function.
• Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information, and stock availability.
• Suggest potential alternatives/solutions to customer concerns.

EDUCATION REQUIREMENT:

• High school diploma or general education degree (GED)

EXPERIENCE REQUIREMENT:

• Two to four years related customer service experience and/or training.
• Experience working with distributors, contractors and or sales reps.

OTHER SKILLS AND ABILITIES: Indicate if required or preferred.

• Must be able to communicate clearly and professionally both in verbal and written form.
• Strong proficiency with Microsoft Office applications required.
• Understanding of Lean Management Principles is an asset.
• Demonstrates office etiquette including; communication, decision making, and problem solving.

OTHER QUALIFICATIONS

• Quickbooks Preferred
• Possess a strong understanding running sales reports, extending codes, material master, customer master, listings/exclusions, etc.
• SAP preferred

PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.

BENEFITS AND COMPENSATION:

The salary range for applicants in this position generally ranges between $50,000 and $60,000 plus incentive compensation. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.