Customer Service Specialist

Novonesis; New Berlin (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Vacation & holidays

Health insurance

HSA option

EAP

Job summary

Novonesis in New Berlin, WI is seeking a Customer Service Specialist to manage end-to-end order processing and serve as the liaison between customers and internal teams. You will ensure accurate orders, resolve concerns, and support on-time delivery across SAP-driven workflows.

The role emphasizes customer focus, data accuracy, and collaborative problem-solving in a primarily office-based environment. Prior experience with international orders and logistics is a plus.

Qualifications

• Minimum 1 year of customer service experience.
• Professional written and verbal communication skills.
• Ability to read, write, and speak English.

Responsibilities

• Process domestic and international customer orders in SAP.
• Coordinate with Supply Chain, Sales, Shipping, and other teams to resolve delivery challenges.
• Create deliveries and manage shipping documentation, including export documents.

Skills

Customer service experience

Communication skills

MS Office

SAP

Education

High School Diploma or GED

Tools

SAP

Job description

Interested in a career that matters?Are you passionate about delivering exceptional customer experiences and ensuring products reach customers on time? Join our Customer Service team, where you'll play a critical role in connecting customers with our operations, supply chain, shipping, and sales teams. As a Customer Service Specialist, you'll help ensure smooth order fulfillment, resolve customer concerns, and contribute to a reliable and positive customer experience that supports our business goals every day.The Role & Your ImpactIn this operational role, you will serve as a key liaison between customers and internal teams while managing the end-to-end order process. Your work will directly impact customer satisfaction, on-time delivery performance, and the accuracy of critical business processes.Key responsibilities include:Process domestic and international customer orders in SAP and verify product availability, pricing, delivery methods, and customer-specific requirements.Coordinate with Supply Chain, Sales, Shipping, and other stakeholders to resolve product availability and delivery challenges.Create deliveries and manage shipping documentation, including export documentation and freight-forwarder coordination.Support customer complaints and service requests by gathering information, creating cases in SAP, and coordinating product returns when required.Deliver outstanding customer support through phone and email communications, troubleshooting issues and identifying preventative solutions.Monitor daily reports to help ensure order accuracy and on-time delivery performance.Maintain customer master data in SAP, including contact information, shipping terms, transit times, and customer-specific requirements.Support departmental goals, KPIs, and continuous improvement initiatives.What You’ll Need to Be SuccessfulRequired QualificationsHigh School Diploma or GED.Minimum 1 year of customer service experience.Professional written and verbal communication skills.Ability to identify customer needs and ask effective questions.Experience working both independently and collaboratively within a team environment.Strong attention to detail, accountability, and sense of urgency.Ability to manage multiple priorities simultaneously.Working knowledge of Microsoft Office applications and SAP.Ability to perform business-related calculations and conversions.Ability to read, write, and speak English.Essential CompetenciesCustomer focusCommunication and relationship buildingOrganization and multitaskingProblem-solvingAccuracy and attention to detailCollaboration across functionsAdditional Skills & Interests We ValueExperience supporting international customers or export shipments.Knowledge of logistics, manufacturing, or supply chain operations.Experience handling customer complaints and returns processes.Familiarity with Incoterms and international shipping documentation.Continuous improvement mindset and interest in process optimization.What We OfferAn opportunity to make a meaningful impact on customer satisfaction and business performance.A collaborative and supportive team environment.Exposure to cross-functional teams including Supply Chain, Sales, Shipping, and Operations.Development opportunities that help build expertise in customer service, logistics, and business operations.A culture focused on teamwork, accountability, and continuous improvement.Ways of Working / Working ConditionsPrimarily office-based work environment.Generally sedentary role with occasional standing and walking.Ability to work effectively using multiple computer systems and monitors.Participation in an on-call rotation may be required.Compensation & BenefitsExpected salary: $23/hrBenefits you will enjoy:401(k) with up to a 9% company contributionMinimum of 3 weeks’ vacation, plus 12 holidays and 2 weeks of wellness timeHealth, Dental, Vision & Life insuranceHealthcare savings account option with generous employer contributionEmployee Assistance ProgramParental leaveTuition reimbursementAll benefits begin on your first dayRelevant InformationApplication Deadline: October 30, 2026Our purpose guides the wayIn Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.Opportunities for everyoneWe are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.Explore other openingsIf this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career