Customer Service Specialist

J's HVAC Unlimited; Mount Airy (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance 70% covered

Dental and vision for employees and 가족

Life insurance

401(k) with up to 3% company match

Six paid holidays

Up to two weeks paid vacation

Spiff opportunities

Training and growth opportunities

Job summary

Jay's Heating, Air & Plumbing seeks an experienced Customer Service Representative to deliver exceptional service while representing our core values: Always Do the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver WOW Customer Service. Pay: $16-$20 per hour, plus spiff opportunities, with a schedule of Monday-Friday or Tuesday-Saturday, 8:00 a.m.-5:00 p.m.

We offer comprehensive benefits and growth opportunities.

Qualifications

• Three or more years of customer service or contact-center experience.
• Experience managing a high volume of inbound and outbound calls.
• Strong track record of converting calls into booked appointments.
• Clear, confident, and professional communication skills.
• Experience with memberships or service agreements is a plus.
• Proficiency with Microsoft Office and web-based software.
• Experience with ServiceTitan or similar CRM software is a plus.

Responsibilities

• Answer incoming calls and provide a friendly, professional customer experience.
• Convert inquiries into scheduled service appointments.
• Make outbound calls to qualify service and sales leads.
• Schedule service and sales appointments accurately.
• Respond to questions and help resolve concerns.
• Communicate with dispatchers and management throughout the day.
• Maintain accurate customer and appointment information in the CRM.

Skills

Customer service

High volume call handling

Appointment scheduling

CRM software

Microsoft Office

Job description

• 16.00-20.00 per hour plus spiff opportunities
• Hourly
• Full Time
• Medical insurance with 70% of the employee's premium covered, Dental and vision insurance for employees and their families, Life insurance, 401(k) with up to a 3% company match after one year, Six paid holidays, Up to two weeks of paid vacation, with accrual beginning after 90 days, Performance-based spiff opportunities, Training, support, and opportunities for continued growth

Jay's Heating, Air & Plumbing has served the community since 2005. As our company continues to grow, we are looking for an experienced Customer Service Representative who will deliver exceptional service while representing our core values: Always Do the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver WOW Customer Service.

Pay: $16-$20 per hour, plus spiff opportunities

Schedule: Monday-Friday or Tuesday-Saturday, 8:00 a.m.-5:00 p.m.

What You'll Do

• Answer incoming calls and provide a friendly, professional customer experience
• Convert customer inquiries into scheduled service appointments
• Make outbound calls to follow up with and qualify service and sales leads
• Schedule service and sales appointments accurately
• Respond to customer questions and help resolve concerns
• Communicate with dispatchers and management throughout the day
• Maintain accurate customer and appointment information in ServiceTitan

What We Offer

• Medical insurance with 70% of the employee's premium covered
• Dental and vision insurance for employees and their families
• Life insurance
• 401(k) with up to a 3% company match after one year
• Six paid holidays
• Up to two weeks of paid vacation, with accrual beginning after 90 days
• Performance-based spiff opportunities
• Training, support, and opportunities for continued growth

What We're Looking For

• Three or more years of customer service or contact-center experience
• Experience managing a high volume of inbound and outbound calls
• A strong track record of converting customer calls into booked appointments
• Clear, confident, and professional communication skills
• Experience offering memberships or service agreements
• The ability to calmly address customer concerns while representing the company positively
• Proficiency with Microsoft Office and web-based software
• Experience with ServiceTitan or similar CRM software is a plus
• Strong attention to detail and consistent follow-through
• The ability to maintain real-time communication with dispatch and management

Why Join Jay's?

Jay's is a family-owned and family-oriented company with an established reputation throughout the community. We are proud to support local organizations, veterans, and charitable causes while providing dependable, five-star service to our customers.

With more than 3,800 Google reviews and over 600 five-star Facebook reviews, our reputation reflects the care and commitment of our team. We are already one of the area's most established home-service companies-and we are just getting started.

Our Core Values

• Always Do the Right Thing
• Always Growing
• Be Kind-The Golden Rule
• Deliver WOW Customer Service

Candidates will be required to pass a background check upon being given a conditional offer of employment