Customer Service Manager

CFS; Morgantown (WV); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Job summary

CFS in Morgantown, WV is seeking a Customer Service Manager to lead the customer experience strategy across a growing organization. You will oversee a busy service function with visibility across Sales, Operations, Purchasing, and Marketing, and you will drive process improvements that boost customer satisfaction and business performance.

This role offers the chance to mentor and develop a team, partner with cross-functional leaders to improve efficiency, and contribute to manufacturing

Qualifications

• 5+ years of customer service experience.
• Leadership or management experience in a customer service context.
• Experience with ERP systems in manufacturing.
• Proficient with Microsoft Office and Google Workspace.

Responsibilities

• Oversee daily customer service operations and team workflow.
• Manage inquiries related to orders, pricing, invoices, billing, and accounts.
• Review and process customer orders with accurate account information.
• Resolve escalated customer concerns and drive service improvements.
• Collaborate with cross-functional teams to address customer and operational challenges.
• Track service metrics and report on customer service goals.

Skills

ERP systems

Leadership

Customer service

Microsoft Office

Google Workspace

Education

High school diploma

Bachelor's degree

Job description

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth
  

Salary: $75,000-$85,000
Location: Morgantown, WV

Why This Opportunity Stands Out

• Lead and influence the customer experience strategy across a growing organization
• Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
• Drive process improvements that directly impact customer satisfaction and business performance
• Play a key role in strengthening customer relationships and resolving complex issues
• Gain exposure to manufacturing operations and ERP-driven business processes
• Opportunity to mentor, develop, and lead a customer service team
• Partner with cross-functional leaders to improve efficiency and service delivery
• Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
• Stable leadership position with direct impact on customer retention and company growth
  

Key Responsibilities For The Customer Service Manager

• Oversee daily customer service operations and team workflow
• Manage customer inquiries related to orders, pricing, invoices, billing, and account management
• Review and process customer orders while ensuring accurate account information
• Resolve escalated customer concerns and implement service improvements}{ "FinalAction": "RefinementRequired", "FormattedDescription": "
  
  
  • Lead and influence the customer experience strategy across a growing organization
  
  
  • Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
  
  
  • Drive process improvements that directly impact customer satisfaction and business performance
  
  
  • Play a key role in strengthening customer relationships and resolving complex issues
  
  
  • Gain exposure to manufacturing operations and ERP-driven business processes
  
  
  • Opportunity to mentor, develop, and lead a customer service team
  
  
  • Partner with cross-functional leaders to improve efficiency and service delivery
  
  
  • Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
  
  
  • Stable leadership position with direct impact on customer retention and company growth
    
  
  
  
  Salary: $75,000-$85,000
  Location: Morgantown, WV
  

  Why This Opportunity Stands Out

  
  
  
  
  • Lead and influence the customer experience strategy across a growing organization
  
  
  • Manage a customer service function with visibility across Sales, Operations, Purchasing, and Marketing
  
  
  • Drive process improvements that directly impact customer satisfaction and business performance
  
  
  • Play a key role in strengthening customer relationships and resolving complex issues
  
  
  • Gain exposure to manufacturing operations and ERP-driven business processes
  
  
  • Opportunity to mentor, develop, and lead a customer service team
  
  
  • Partner with cross-functional leaders to improve efficiency and service delivery
  
  
  • Competitive benefits package including health, dental, vision, PTO, 401(k), and company match
  
  
  • Stable leadership position with direct impact on customer retention and company growth
    
  
  
  
  

  Key Responsibilities For The Customer Service Manager

  
  
  
  
  • Oversee daily customer service operations and team workflow
  
  
  • Manage customer inquiries related to orders, pricing, invoices, billing, and account management
  
  
  • Review and process customer orders while ensuring accurate account information
  
  
  • Resolve escalated customer concerns and implement service improvements
  
  
  • Collaborate with internal departments to address customer and operational challenges
  
  
  • Track service metrics, generate reports, and establish customer service goals
    
  
  
  
  

  Qualifications For The Customer Service Manager

  
  
  
  
  • High school diploma required; Bachelor's degree preferred
  
  
  • 5+ years of customer service experience
  
  
  • Prior customer service leadership or management experience preferred
  
  
  • Experience with ERP systems in a manufacturing environment preferred
  
  
  • Proficiency with Microsoft Office and Google Workspace applications
  
  
  " }