Customer Service Specialist

Brown-Forman; Louisville (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Brown-Forman in Louisville, KY seeks a Customer Service Specialist to manage the order-to-cash cycle, build strong distributor and internal partner relationships, and ensure accurate order processing using SAP and Microsoft Office.

You will handle new product introductions, EDI with distributors, compliance, customs documentation, issue resolution, and process improvements across US and Canada, delivering timely, precise results.

Qualifications

• Minimum 4 years of relevant experience
• Experience in a changing environment
• Ability to make independent decisions based on logic and facts
• Strong technical aptitude with SAP ERP, SAP MM, data analysis, and Microsoft Office Suite
• Ability to manage multiple projects

Responsibilities

• New Product Introduction: manage changes in configuration, projects, and packaging for a seamless order experience
• EDI Management: handle distributor PO EDI and data setup
• Compliance: ensure orders meet pricing and incoterms
• Customs Documentation: coordinate documents for shipment clearance
• Issue Resolution: perform root cause analysis and corrective actions
• Tax and Regulatory Compliance: ensure US/Canada compliance
• Process Improvement: analyze order patterns and drive improvements

Skills

SAP ERP

SAP Material Management

Data analysis

Microsoft Office Suite

Google

Business Warehouse

Job description

Meaningful Work From Day One:

Are you a detail-oriented professional with a passion for customer service and supply chain management? Join our team as a Customer Service Specialist and play a crucial role in our operations!

The Customer Service Specialist has a pivotal role in ensuring the seamless and efficient processing of customer orders, overseeing the entire order-to-cash cycle with attention to details and accuracy. This role develops and maintains strong relationships with distributor and internal commercial partners through timely and clear communication, utilizing many tools such as SAP, Google suites and Microsoft office. Additionally, they proactively identify and resolve potential issues or conflicts that may arise during the order-to-cash cycle, escalating to management as needed.

What You Can Expect:

• New Product Introduction: Manage the introduction of new products, including changes in configuration, innovation projects, and package or proof changes, ensuring a seamless order experience.

• EDI Management: Handle electronic data interchange (EDI) of distributor purchase orders, ensuring error-free data transfer and timely setup of data tables.

• Compliance: Ensure orders comply with relevant requirements, including pricing, and established incoterms, avoiding delays and penalties.

• Customs Documentation: Coordinate and manage special customs documents for shipment clearance, ensuring compliance with US regulations.

• Issue Resolution: Perform root cause analysis and troubleshoot order discrepancies, developing and implementing corrective action plans.

• Tax and Regulatory Compliance: Guarantee regulatory compliance within the US and Canada.

• Process Improvement: Analyze order patterns and processes for assigned markets, identifying opportunities for improvements and executing changes to meet performance expectations.

What You Bring to the Table:

• Experience: Minimum 4 years of relevant experience

• Experience in successful related work within a changing environment

• Demonstrated ability to make decisions independently based on logical assumptions and factual information

• Strong technical aptitude utilizing operational support software including but not limited to SAP ERP, SAP Material Management, data analysis, Microsoft Office Suite, Business Warehouse, Google, etc.

• Demonstrated ability to manage multiple projects.

What Makes You Unique:

• 3-5 years of relevant experience in customer service.

• Proven ability to build effective working relationships.

• Capable of handling confidential information with discretion.

• Strong quantitative and analytical skills.

• Excellent verbal and written communication skills.

• Effective problem-solving abilities.

• Efficient time management in high-stress environments.

• Proficient in SAP ERP, data analysis tools, and Microsoft Office Suite.

• Adaptable, flexible, and resilient.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Business Area: Global Supply Chain

Function: Supply Chain

City:Louisville

State: Kentucky

Country: USA